References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1998Modern Methods for Business Research6,534 cited
• 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
• 2000Quality, satisfaction and behavioral intentions2,686 cited
• 2009Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists2,574 cited
• 2009Structural equations modeling: Fit Indices, sample size, and advanced topics2,261 cited
• 2004The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions1,473 cited
• 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,422 cited
• 1998The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions1,414 cited
• 1998The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges