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Service Quality Dimensions: A Study on Various Sizes of Grocery Retailers - A conceptual Paper
16 references·0 citing·39 second hop
Service Quality Dimensions: A Study on Various Sizes of Grocery Retailers - A conceptual Paper (2004)Service Quality Dimensions: A Study on Va…Impact of ambient odors on mall shoppers' emotions, cognition, and spending (2003)Impact of ambient odors on ma…E‐scapes: The electronic physical environment and service tangibility (2003)E‐scapes: The electronic phys…Color and shopping intentions (2003)Color and shopping intentionsThe service quality construct on a global stage (2002)The service quality construct…Perceived salesperson service attributes and retail patronage intentions (2001)Perceived salesperson service…Customer Orientation (2001)Customer OrientationService quality in retailing: relative efficiency of alternative measurement scales for different product‐service environments (2000)Service quality in retailing:…The role of culture and purchase motivation in service encounter evaluations (1999)The role of culture and purch…Alternative Indexes for Monitoring Customer Perceptions of Service Quality: A Comparative Evaluation in a Retail Context (1998)Alternative Indexes for Monit…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Service Quality (1994)Service QualityServicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Atmospherics as a Marketing Tool (1974)Measuring Emotions in the Consumption Experience (1997)Tough package, strong taste: The influence of packaging design on taste impressions and product evaluations (2010)Exciting red and competent blue: the importance of color in marketing (2011)Power of consumers using social media: Examining the influences of brand-related user-generated content on Facebook (2016)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Quality-Control Handbook. (1952)What is total quality control the japanese way (1985)A framework for the dimensions of quality in higher education (1996)Measuring service quality in the hotel industry: A study in a business hotel in Turkey (2005)Destination service quality, affective image and revisit intention: The moderating role of past experience (2015)Zero defections: quality comes to services. (1990)Customer satisfaction with services: putting perceived value into the equation (2000)Service loyalty (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)The Consequences of Dysfunctional Customer Behavior (2003)When Should the Customer Really Be King? On the Optimum Level of Salesperson Customer Orientation in Sales Encounters (2011)Corporate Social Responsibility, Customer Orientation, and the Job Performance of Frontline Employees (2013)Emotion And Adaptation (1991)Structural Equations with Latent Variables. (1991)The theme park experience: An analysis of pleasure, arousal and satisfaction (2004)Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions? (2008)Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 2003Impact of ambient odors on mall shoppers' emotions, cognition, and spending729 cited
  • 2001Customer Orientation668 cited
  • 1994Service Quality591 cited
  • 2003Color and shopping intentions448 cited
  • 1999The role of culture and purchase motivation in service encounter evaluations289 cited
  • 2000Service quality in retailing: relative efficiency of alternative measurement scales for different product‐service environments206 cited
  • 2003E‐scapes: The electronic physical environment and service tangibility157 cited
  • 2001Perceived salesperson service attributes and retail patronage intentions153 cited
  • 2002The service quality construct on a global stage

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121 cited
  • 1998Alternative Indexes for Monitoring Customer Perceptions of Service Quality: A Comparative Evaluation in a Retail Context117 cited
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