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Values‐based service quality for sustainable business
16 references·12 citing·37 second hop
Values‐based service quality for sustainable business (2007)Values‐based service quality for sustaina…The Path to Corporate Responsibility (2007)The Path to Corporate Respons…The market for virtue: the potential and limits of corporate social responsibility (2006)The market for virtue: the po…Fortune at the bottom of the pyramid, the: eradicating poverty through profits (2006)Fortune at the bottom of the …Service portraits in service research: a critical review (2005)Service portraits in service …Cocreating Customer Value Through Hyperreality in the Prepurchase Service Experience (2005)Cocreating Customer Value Thr…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Civil Corporation: The New Economy of Corporate Citizenship (2001)The Civil Corporation: The Ne…Reframing Business: When the Map Changes the Landscape (2001)Reframing Business: When the …Cannibals with forks: the triple bottom line of 21st century business (1999)Cannibals with forks: the tri…Partnerships from cannibals with forks: The triple bottom line of 21st‐century business (1998)Partnerships from cannibals w…A Narrative Approach to Organization Studies (1998)A Narrative Approach to Organ…The Politics of Stakeholder Theory: Some Future Directions (1994)The Politics of Stakeholder T…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Service operations management (1992)Service operations managementThe Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Managing operations by a logistics company for sustainable service quality: Indian perspective (2020)Managing operations by a logi…Identifying the resource integration processes of green service (2019)Identifying the resource inte…Sustainable Service Quality Management by Logistics Service Providers: An Indian Perspective (2018)Sustainable Service Quality M…Being social for social: a co-creation perspective (2015)Being social for social: a co…A sustainable business model in services: an assessment and validation (2015)A sustainable business model …Teaching the un-teachable: storytelling and meditation in workplace spirituality courses (2014)Teaching the un-teachable: st…Implications of a sustainability policy for facilities management organisations (2011)Implications of a sustainabil…Determining satisfaction through customer-perceived service quality and value: evidence from Ethiopian Telecommunications (2010)Determining satisfaction thro…Corporate social responsibility for sustainable service dominant logic (2010)Corporate social responsibili…Colorful window dressing: A critical review on workplace diversity in three major American corporations (2010)Colorful window dressing: A c…A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka (2009)A theoretical model to predic…Sustainability Performance Measurement for sustainable organizations: beyond compliance and reporting (2008)Sustainability Performance Me…Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)An empirical assessment of the SERVQUAL scale (1992)The Commitment-Trust Theory of Relationship Marketing (1994)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Quality, satisfaction and behavioral intentions (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)From a literature review to a conceptual framework for sustainable supply chain management (2008)The Circular Economy – A new sustainability paradigm? 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A Meta-Analysis of the Relationship between Corporate Social and Financial Performance (2011)Building Process Theory with Narrative: From Description to Explanation (1999)Alternative Approaches for Studying Organizational Change (2005)10 Sociomateriality: Challenging the Separation of Technology, Work and Organization (2008)Introduction (2002)A framework of sustainable supply chain management: moving toward new theory (2008)Scrutiny, Norms, and Selective Disclosure: A Global Study of Greenwashing (2011)DOES STAKEHOLDER ORIENTATION MATTER? THE RELATIONSHIP BETWEEN STAKEHOLDER MANAGEMENT MODELS AND FIRM FINANCIAL PERFORMANCE. (1999)Stakeholder Theory and “The Corporate Objective Revisited” (2004)Stakeholder Theory: The State of the Art (2010)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1999Cannibals with forks: the triple bottom line of 21st century business9,014 cited
  • 1998Partnerships from cannibals with forks: The triple bottom line of 21st‐century business5,334 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1994The Politics of Stakeholder Theory: Some Future Directions2,793 cited
  • 2006Fortune at the bottom of the pyramid, the: eradicating poverty through profits2,171 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 1998A Narrative Approach to Organization Studies1,348 cited
  • 2006The market for virtue: the potential and limits of corporate social responsibility1,344 cited
  • 2001Reframing Business: When the Map Changes the Landscape928 cited
  • 2007The Path to Corporate Responsibility790 cited
  • 2005Service portraits in service research: a critical review762 cited
  • 1992Service operations management489 cited
  • 2001The Civil Corporation: The New Economy of Corporate Citizenship

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457 cited
  • 2005Cocreating Customer Value Through Hyperreality in the Prepurchase Service Experience309 cited
  • Cited by

    • 2011Implications of a sustainability policy for facilities management organisations63 cited
    • 2008Sustainability Performance Measurement for sustainable organizations: beyond compliance and reporting53 cited
    • 2020Managing operations by a logistics company for sustainable service quality: Indian perspective42 cited
    • 2015Being social for social: a co-creation perspective40 cited
    • 2009A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka39 cited
    • 2015A sustainable business model in services: an assessment and validation39 cited
    • 2018Sustainable Service Quality Management by Logistics Service Providers: An Indian Perspective39 cited
    • 2010Colorful window dressing: A critical review on workplace diversity in three major American corporations37 cited
    • 2019Identifying the resource integration processes of green service36 cited
    • 2010Determining satisfaction through customer-perceived service quality and value: evidence from Ethiopian Telecommunications36 cited
    • 2014Teaching the un-teachable: storytelling and meditation in workplace spirituality courses29 cited
    • 2010Corporate social responsibility for sustainable service dominant logic23 cited