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THE NORDIC SCHOOL - SERVICE MARKETING AND MANAGEMENT FOR THE FUTURE
16 references·9 citing·48 second hop
THE NORDIC SCHOOL - SERVICE MARKETING AND MANAGEMENT FOR THE FUTURE (2015)THE NORDIC SCHOOL - SERVICE MARKETING AND…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…The Sources of Innovation (2007)The Sources of InnovationOrganizing and the Process of Sensemaking (2005)Organizing and the Process of…Consumer Culture Theory (CCT): Twenty Years of Research (2005)Consumer Culture Theory (CCT)…Bad Management Theories Are Destroying Good Management Practices (2005)Bad Management Theories Are D…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Systematic combining: an abductive approach to case research (2002)Systematic combining: an abdu…Qualitative research & evaluation methods (2002)Qualitative research & evalua…Strategic Brand Management: Building, Measuring, and Managing Brand Equity (1997)Strategic Brand Management: B…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Developing relationships in business networks (1995)Developing relationships in b…Sensemaking and sensegiving in strategic change initiation (1991)Sensemaking and sensegiving i…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Enhancing research collaboration within a large university department (2023)Enhancing research collaborat…Development of value proposition to promote green innovation for sustainable organizational development (2023)Development of value proposit…Rethinking customer engagement design: Using customer-mobilized engagement (CME) to grow business networks (2022)Rethinking customer engagemen…Non-predictive decision-making, market-oriented behaviours, and smaller-sized firms’ performance (2022)Non-predictive decision-makin…Make every interaction count - assessing the role of customers’ self-construal on value co-creation at service encounters (2022)Make every interaction count …Value co-creation in service marketing: A critical (re)view (2019)Value co-creation in service …Organizational behavior in innovation, marketing, and purchasing in business service contexts—An agenda for academic inquiry (2016)Organizational behavior in in…IBM's service journey: A summary sketch (2016)IBM's service journey: A summ…A behavioral approach to organizational innovation adoption (2016)A behavioral approach to orga…Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Market Orientation: Antecedents and Consequences (1993)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Using case methods in the study of contemporary business networks (2004)Critical realism in case study research (2009)Research Methods in Business Studies (2020)Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Structure of Scientific Revolutions (1963)The Social Construction of Reality (1967)Strategies for Theorizing from Process Data (1999)Seeking Qualitative Rigor in Inductive Research (2012)The Discovery of Grounded Theory (2017)The Social Psychology of Organizations. (1979)Sensemaking in Organizations (1996)External Control of Organizations: Resource Dependence Perspective (2011)Sensemaking in Organizations: Taking Stock and Moving Forward (2014)Organizational Response to Adversity: Fusing Crisis Management and Resilience Research Streams (2017)Organizational resilience: a capability-based conceptualization (2019)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Demonstrating Rigor Using Thematic Analysis: A Hybrid Approach of Inductive and Deductive Coding and Theme Development (2006)Code Saturation Versus Meaning Saturation (2016)How to plan and perform a qualitative study using content analysis (2016)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)
this work references cited by second hop

References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2002Qualitative research & evaluation methods15,582 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 2005Organizing and the Process of Sensemaking6,948 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2007The Sources of Innovation5,098 cited
  • 2002Systematic combining: an abductive approach to case research4,931 cited
  • 1997Strategic Brand Management: Building, Measuring, and Managing Brand Equity4,788 cited
  • 1991Sensemaking and sensegiving in strategic change initiation3,887 cited
  • 2005Bad Management Theories Are Destroying Good Management Practices3,823 cited
  • 2005Consumer Culture Theory (CCT): Twenty Years of Research3,671 cited
  • 1995Developing relationships in business networks3,265 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited

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  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • Cited by

    • 2016A behavioral approach to organizational innovation adoption64 cited
    • 2016Organizational behavior in innovation, marketing, and purchasing in business service contexts—An agenda for academic inquiry44 cited
    • 2019Value co-creation in service marketing: A critical (re)view41 cited
    • 2016IBM's service journey: A summary sketch30 cited
    • 2022Non-predictive decision-making, market-oriented behaviours, and smaller-sized firms’ performance25 cited
    • 2022Make every interaction count - assessing the role of customers’ self-construal on value co-creation at service encounters21 cited
    • 2023Development of value proposition to promote green innovation for sustainable organizational development19 cited
    • 2022Rethinking customer engagement design: Using customer-mobilized engagement (CME) to grow business networks18 cited
    • 2023Enhancing research collaboration within a large university department17 cited