Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

A Service Quality experimental measure for public transport

13 references·13 citing·33 second hop

FromToDepth

this work references cited by second hop

References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1991Structural Equations with Latent Variables.17,443 cited
1984Attractive Quality and Must-Be Quality3,436 cited
1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
2001Transportation Systems Engineering: Theory and Methods591 cited
2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
2005European Transport \ Trasporti Europei335 cited
1998Customer-satisfaction measurement218 cited
2017The Handbook of Customer Satisfaction and Loyalty Measurement204 cited
2017How to Measure Customer Satisfaction203 cited
1995Dimensions of service quality: a study in Istanbul194 cited
2001Measuring Service Quality in Scheduled Bus Services138 cited
2003Generating Transit Performance Measures with Archived Data122 cited

Cited by

2017Towards developing service quality index for zakat institutions47 cited
2019Perceived Service Quality and Commuter Segmentation of Informal Public Transport Service in Bangkok, Thailand

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

29 cited

2018How do people choose their commuting mode? An evolutionary approach to travel choices28 cited

2023How does the state of bus operations influence passengers’ service satisfaction? A method considering the differences in passenger preferences28 cited

2023Comparing passengers’ satisfaction with fixed-route and demand-responsive transport services: Empirical evidence from public light bus services in Hong Kong25 cited

2012Attribute‐based perceptual mapping using discriminant analysis in a public sector passenger bus transport company: A case study15 cited

2014The bus rapid transit system: A service quality dimension of commuter uptake in Cape Town, South Africa15 cited

2014Exploring public bus service quality in South Africa: A structural equation modelling approach15 cited

2022Expected service dimensions and service levels for paratransit considering future mobility needs in emerging countries13 cited

2019Assessing service quality of public tram transport in Zagreb city using P-TRANSQUAL mode6 cited

2021Estimation of transportation service quality for selected groups of users using customer satisfaction index5 cited

2021Evaluating The Quality of Service for Bus Performance in Kuantan4 cited

2021Comparison of Service Quality and Stakeholder Perception on Bus Services for Urban Transportation in Klang Valley4 cited