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Conceptual model of the quality perception process · Study

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ArticleConceptual model of the quality perception process

Jan‐Benedict E.M. Steenkamp1990

OA

Articlegreen1990

Conceptual model of the quality perception process

Jan‐Benedict E.M. Steenkamp

689 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Consumer Behavior in Brand Consumption and Identification

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References

1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1980Understanding Attitudes and Predicting Social Behavior 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1973The nature of human values 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun 1985Measuring the Involvement Construct 1970Information and Consumer Behavior 1983Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement

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2012What is Quality? An Integrative Framework of Processes and States 2001Third-Party Organization Endorsement of Products: An Advertising Cue Affecting Consumer Prepurchase Evaluation of Goods and Services 1999Value as excellence in the consumption experience 2011Investigating the Antecedents of Green Brand Equity: A Sustainable Development Perspective 2014The Impact of Green Marketing and Perceived Innovation on Purchase Intention for Green Products

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1991Product Quality: An Investigation into the Concept and How It Is Perceived by Consumersarticle · 19 shared references 1987A Review of Consumer Judgment and Choicearticle · 11 shared references 2003The influence of need for closure on consumer behaviourthesis · 10 shared references 2001Consumer Research: In Search of Identityreview · 9 shared references 1983An Interaction Framework of Consumer Decision Makingarticle · 9 shared references 2003Online Consumer Behavior: A Review and Agenda for Future Researcharticle · 9 shared references

Details

Year1990

Typearticle

Published1990-12-01

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations689

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/0148-2963(90)90019-a

openalex_workW2168316756

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