References

• 2003Evolving to a New Dominant Logic for Marketing14,777 cited
• 2004The Four Service Marketing Myths1,339 cited
• 2007Steps toward a science of service systems1,263 cited
• 1977ON GOODS AND SERVICES840 cited
• 2006Foundations and Implications of a Proposed Unified Services Theory731 cited
• 2004Service Management722 cited
• 2008The Service System Is the Basic Abstraction of Service Science431 cited
• 2005Lean Solutions: How Companies and Customers Can Create Value and Wealth Together331 cited
• 2008Service system fundamentals: Work system, value chain, and life cycle326 cited
• 2006Editorial Notes—The Growth of Interest in Services Management: Opportunities for Information Systems Scholars286 cited
• 2006The Work System Method: Connecting People, Processes, and IT for Business Results284 cited
• 2008Succeeding through service innovation : a service perspective for education, research, business and government265 cited
• 200318 Reasons Why IT-Reliant Work Systems Should Replace "The IT Artifact" as the Core Subject Matter of the IS Field230 cited
• 2008Service System Innovation23 cited

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