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ArticleManaging IT as a Portfolio of Services

Joe Peppard2003

Article2003

Managing IT as a Portfolio of Services

81 citations·0/0 files stored·European Management Journal

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Information Technology Governance and Strategy Outsourcing and Supply Chain Management Information Systems Education and Curriculum Development

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1997Customer value: The next source for competitive advantage 1995Service Quality: A Measure of Information Systems Effectiveness 1996The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions 1997Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire1 1992Towards a Classification of Service Processes 1992Service operations management 1994From Scientific Management to Service Management

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2021Innovation portfolio management: a systematic review and research agenda in regards to digital service innovations 2006A New Instrument to Measure the Success of IT Outsourcing 2018Mediating role of managing information technology and its impact on firm performance 2014Exploring Multi-Actor Value Creation in IT Service Processes 2009Towards a Service Portfolio Management Framework

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Year2003

Typearticle

Published2003-08-01

VenueEuropean Management Journal

ISSN-L0263-2373

Languageen

Citations81

Files0 public / 0

ShelfInformation Technology Governance and Strategy

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doi10.1016/s0263-2373(03)00074-4

openalex_workW2171700945

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2019

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2016Information technology portfolio management implementation: a case study