SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Managing IT as a Portfolio of Services
10 references·15 citing·39 second hop
Managing IT as a Portfolio of Services (2003)Managing IT as a Portfolio of ServicesService Operations Management (2008)Service Operations ManagementUnderstanding user perceptions of information systems success (1997)Understanding user perception…Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire1 (1997)Measuring Information Systems…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions (1996)The Effect of Service Quality…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…From Scientific Management to Service Management (1994)From Scientific Management to…Towards a Classification of Service Processes (1992)Towards a Classification of S…Service operations management (1992)Service operations managementSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Innovation portfolio management: a systematic review and research agenda in regards to digital service innovations (2021)Innovation portfolio manageme…IT centrality, IT management model, and contribution of the IT function to organizational performance: A study in Canadian hospitals (2019)IT centrality, IT management …Mediating role of managing information technology and its impact on firm performance (2018)Mediating role of managing in…Assessing the quality of information technology infrastructure services (2018)Assessing the quality of info…Information technology portfolio management implementation: a case study (2016)Information technology portfo…Exploring Multi-Actor Value Creation in IT Service Processes (2014)Exploring Multi-Actor Value C…Service Management and Engineering in Information Systems Research (2013)Service Management and Engine…Towards an Improved IT Service Desk System and Processes: A Case Study (2012)Towards an Improved IT Servic…Examining Challenges in IT Service Desk System and Processes: A Case Study (2012)Examining Challenges in IT Se…Mass Customizing IT Service Agreements: Towards Individualized On-Demand Services (2010)Mass Customizing IT Service A…Towards a Service Portfolio Management Framework (2009)Towards a Service Portfolio M…Design Rules for User-Oriented IT Service Descriptions (2009)Design Rules for User-Oriente…Control in Outsourcing Relationships: Governance in Action (2007)Control in Outsourcing Relati…A Service Model for the Development of Management Systems for IT-enabled Services (2007)A Service Model for the Devel…A New Instrument to Measure the Success of IT Outsourcing (2006)A New Instrument to Measure t…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Firm Resources and Sustained Competitive Advantage (1991)Production and Transaction Economies and IS Outsourcing: A Study of the U. S. Banking Industry1 (1998)Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation (1999)Firm resources and sustained competitive advantage (2004)Validation Guidelines for IS Positivist Research (2004)Coefficient Alpha and the Internal Structure of Tests (1951)Measuring Information System Service Quality: Servqual from the Other Side1 (2002)Quality and effectiveness in Web-based customer support systems (2002)Online service quality dimensions and their relationships with satisfaction (2004)An Inquiry into the Nature and Causes of the Wealth of Nations (1776)Relationship marketing: strategic and tactical implications (1996)Passenger expectations and airline services: a Hong Kong based study (2003)Sport and social media research: A review (2014)Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)Delivering quality service: balancing customer perceptions and expectations (1990)Information Systems Success: The Quest for the Dependent Variable (1992)A service quality framework for Web-based information systems (2003)An Evaluation of Information Systems Success: A User Perspective - the Case of Jordan Telecom Group (2009)Strategic information systems research: An archival analysis (2010)THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)Operations as marketing: A competitive service strategy (1991)Corporate social responsibility practices in four and five-star hotels: Perspectives from Hong Kong visitors (2013)Components of cultural tourists’ experiences in destinations (2015)Service Businesses and Productivity* (2004)The validity of the SERVQUAL and SERVPERF scales (2007)Performance effects of IT capability, service process innovation, and the mediating role of customer service (2011)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The tourism product (1994)Service quality: beyond cognitive assessment (2005)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 1996The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions917 cited
  • 1997Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire1600 cited
  • 1992Towards a Classification of Service Processes524 cited
  • 1992Service operations management489 cited
  • 1994From Scientific Management to Service Management321 cited
  • 2008Service Operations Management300 cited
  • 1997Understanding user perceptions of information systems success73 cited

Cited by

  • 2021Innovation portfolio management: a systematic review and research agenda in regards to digital service innovations50 cited
  • 2006A New Instrument to Measure the Success of IT Outsourcing41 cited
  • 2018Mediating role of managing information technology and its impact on firm performance40 cited
  • 2014Exploring Multi-Actor Value Creation in IT Service Processes38 cited
  • 2009

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Towards a Service Portfolio Management Framework
33 cited
  • 2019IT centrality, IT management model, and contribution of the IT function to organizational performance: A study in Canadian hospitals24 cited
  • 2012Examining Challenges in IT Service Desk System and Processes: A Case Study22 cited
  • 2016Information technology portfolio management implementation: a case study21 cited
  • 2013Service Management and Engineering in Information Systems Research19 cited
  • 2018Assessing the quality of information technology infrastructure services16 cited
  • 2007A Service Model for the Development of Management Systems for IT-enabled Services16 cited
  • 2007Control in Outsourcing Relationships: Governance in Action15 cited
  • 2012Towards an Improved IT Service Desk System and Processes: A Case Study14 cited
  • 2009Design Rules for User-Oriented IT Service Descriptions11 cited
  • 2010Mass Customizing IT Service Agreements: Towards Individualized On-Demand Services9 cited