References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1998The partial least squares approach for structural equation modeling.12,728 cited
• 1987Developing Buyer-Seller Relationships9,139 cited
• 1999Whence Consumer Loyalty?7,319 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
• 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
• 2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research5,847 cited
• 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
• 1990Zero defections: quality comes to services.5,373 cited
• 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
• 1999Whence Consumer Loyalty?4,891 cited