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SERVICE QUALITY, CORPORATE IMAGE AND CUSTOMER'S SATISFACTION TOWARDS CUSTOMERS PERCEPTION: AN EXPLORATORY STUDY ON TELECOM CUSTOMERS IN BANGLADESH
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SERVICE QUALITY, CORPORATE IMAGE AND CUSTOMER'S SATISFACTION TOWARDS CUSTOMERS PERCEPTION: AN EXPLORATORY STUDY ON TELECOM CUSTOMERS IN BANGLADESH (2012)SERVICE QUALITY, CORPORATE IMAGE AND CUST…Structural Equation Modeling With AMOS (2013)Structural Equation Modeling …The influence of the country‐of‐origin image, product knowledge and product involvement on consumer purchase decisions: an empirical study of insurance and catering services in Taiwan (2006)The influence of the country‐…The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)The analysis of antecedents o…The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France (2001)The impact of switching costs…The evolution and future of national customer satisfaction index models (2001)The evolution and future of n…Corporate image and corporate reputation in customers’ retention decisions in services (2001)Corporate image and corporate…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …LEARNING FROM CUSTOMER DEFECTIONS (1996)LEARNING FROM CUSTOMER DEFECT…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectPrinciples of Services Marketing (1994)Principles of Services Market…A Critical review of consumer satisfaction (1989)A Critical review of consumer…The Strategic Role of Product Quality (1987)The Strategic Role of Product…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Attitudinal qualities relating to the strength of the attitude-behavior relationship (1978)Attitudinal qualities relatin…Understanding Media: The Extensions of Man (1964)Understanding Media: The Exte…Nationalism and Social Communication: An Inquiry into the Foundations of Nationality. (1954)Nationalism and Social Commun…Assessing the effect of customer perceptions of corporate social responsibility on customer trust within a low cultural trust context (2017)Assessing the effect of custo…The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Attitudes and Predicting Social Behavior (1980)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The Behavioral Consequences of Service Quality (1996)Identifying key factors affecting consumer purchase behavior in an online shopping context (2003)Customer-based corporate reputation of a service firm: scale development and validation (2007)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting (2003)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Evolution of Loyalty Intentions (2006)Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)Club cultures: music, media and subcultural capital (1996)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Social Implications of the Internet (2001)International Norm Dynamics and Political Change (1998)The Institutional Dynamics of International Political Orders (1998)Breaking the Conflict Trap: Civil War and Development Policy (2003)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Using PLS path modeling in new technology research: updated guidelines (2016)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Measuring exposure to bullying and harassment at work: Validity, factor structure and psychometric properties of the Negative Acts Questionnaire-Revised (2009)Teacher self-efficacy and teacher burnout: A study of relations (2009)Technostress: Technological Antecedents and Implications1 (2011)
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References

  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1964Understanding Media: The Extensions of Man12,311 cited
  • 2013Structural Equation Modeling With AMOS3,959 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1989A Critical review of consumer satisfaction1,522 cited
  • 2001Corporate image and corporate reputation in customers’ retention decisions in services1,072 cited
  • 2001The evolution and future of national customer satisfaction index models1,069 cited
  • 1954Nationalism and Social Communication: An Inquiry into the Foundations of Nationality.1,060 cited
  • 2001The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France885 cited
  • 2005The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market802 cited
  • 1996LEARNING FROM CUSTOMER DEFECTIONS793 cited
  • 1978Attitudinal qualities relating to the strength of the attitude-behavior relationship571 cited
  • 2006The influence of the country‐of‐origin image, product knowledge and product involvement on consumer purchase decisions: an empirical study of insurance and catering services in Taiwan451 cited

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  • 1987The Strategic Role of Product Quality329 cited
  • 1994Principles of Services Marketing327 cited
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    • 2017Assessing the effect of customer perceptions of corporate social responsibility on customer trust within a low cultural trust context31 cited