Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

A Model For Analyzing Quality in the Service Delivery Process

9 references·1 citing·44 second hop

FromToDepth

this work references cited by second hop

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
1982Out of the Crisis7,297 cited
1991A Multistage Model of Customers' Assessments of Service Quality and Value2,951 cited
1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
1971Comparison of Bayesian and regression approaches to the study of information processing in judgment1,819 cited
1979Linear regression and process-tracing models of judgment.397 cited
1989Courtyard by Marriott: Designing a Hotel Facility with Consumer-Based Marketing Models248 cited
1991A Service Quality Process Map for Credit Card Processing67 cited
1985Applications of Quality Control in the Service Industries56 cited

Cited by

2008Statistical process control for multistage manufacturing and service operations: a review and some extensions98 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work