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Retail Channel Portfolios: Channel-Attributes or Integration-Benefit - What Counts More?
16 references·2 citing·43 second hop
Retail Channel Portfolios: Channel-Attributes or Integration-Benefit - What Counts More? (2005)Retail Channel Portfolios: Channel-Attrib…Understanding Digital Markets: Review and Assesment (2001)Understanding Digital Markets…The Effect of Novel Attributes on Product Evaluation (2001)The Effect of Novel Attribute…Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Experiential value: conceptua…Customer adoption of e‐service: an experimental study (2001)Customer adoption of e‐servic…Toward a Generic Model of Trust for Electronic Commerce (2000)Toward a Generic Model of Tru…Consumer trust in an Internet store (2000)Consumer trust in an Internet…Attribute-Level Performance, Satisfaction, and Behavioral Intentions over Time: A Consumption-System Approach (1999)Attribute-Level Performance, …Adding Value in the Information Age: Uses and Gratifications of Sites on the World Wide Web (1998)Adding Value in the Informati…Retail relationships and store loyalty: A multi-level perspective (1997)Retail relationships and stor…Relationship Marketing in Consumer Markets: Antecedents and Consequences (1995)Relationship Marketing in Con…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Conceptualization and Operationalization of Retail Store Image: A Case of Rival Middle-Level Theories (1992)Conceptualization and Operati…Conceptual model of the quality perception process (1990)Conceptual model of the quali…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Research on the Impact of Multi-channel Integration Quality on Customers’ Engagement Behavior (2023)Research on the Impact of Mul…The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment (2018)The impact of channel integra…Understanding Attitudes and Predicting Social Behavior (1980)The theory of planned behavior (1991)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1988On the Evaluation of Structural Equation Models26,445 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
  • 2000Consumer trust in an Internet store2,577 cited
  • 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,183 cited
  • 1995Relationship Marketing in Consumer Markets: Antecedents and Consequences1,757 cited
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  • 1998Adding Value in the Information Age: Uses and Gratifications of Sites on the World Wide Web639 cited
  • 2001Customer adoption of e‐service: an experimental study556 cited
  • 2001The Effect of Novel Attributes on Product Evaluation519 cited
  • 2000Toward a Generic Model of Trust for Electronic Commerce

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450 cited
  • 2001Understanding Digital Markets: Review and Assesment428 cited
  • 1992Conceptualization and Operationalization of Retail Store Image: A Case of Rival Middle-Level Theories270 cited
  • Cited by

    • 2018The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment428 cited
    • 2023Research on the Impact of Multi-channel Integration Quality on Customers’ Engagement Behavior5 cited