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The Impact of Application of Information Technology on E-Service Quality
16 references·0 citing·40 second hop
The Impact of Application of Information Technology on E-Service Quality (2013)The Impact of Application of Information …E-S-QUAL: A multiple-item scale for assessing electronic service quality (2019)E-S-QUAL: A multiple-item sca…Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS) (2014)Developing a Scale to Measure…Service Management and Marketing (2011)Service Management and Market…Trust and risk in e-government adoption (2008)Trust and risk in e-governmen…Customer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…Online service quality dimensions and their relationships with satisfaction (2004)Online service quality dimens…E-S-QUAL (2004)E-S-QUALConsumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services (2004)Consumer trust in B2C e-Comme…The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Measurement of Web-Custom…Exploring consumer evaluations of e‐services: a portal site (2001)Exploring consumer evaluation…The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)The Relative Importance of Pe…Research Methodology: A Step-by-Step Guide for Beginners (1999)Research Methodology: A Step-…Applications of case study research (1993)Applications of case study re…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives (1970)Consumer Perception of E-Serv…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Self-efficacy mechanism in human agency. (1982)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)An analysis of the e‐service literature: towards a research agenda (2006)An assessment of customers’ e-service quality perception, satisfaction and intention (2010)The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)The Commitment-Trust Theory of Relationship Marketing (1994)An Integrative Model Of Organizational Trust (1995)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)Online social networks: Why do students use facebook? (2010)Exchange and Power in Social Life (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Principles and Practice of Structural Equation Modeling (1998)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)Measuring information systems success: models, dimensions, measures, and interrelationships (2008)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Introduction to Case Study (1997)Social Capital: A Missing Link to Disaster Recovery (2004)Using Numbers in Qualitative Research (2010)How to research (2010)International Focus Group Research: A Handbook for the Health and Social Sciences (2010)Importance–performance analysis in tourism: A framework for researchers (2014)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The Affective Consequences of Service Work (1993)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)A definition for gamification: anchoring gamification in the service marketing literature (2016)
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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1993Applications of case study research7,853 cited
  • 2004E-S-QUAL3,962 cited
  • 1999Research Methodology: A Step-by-Step Guide for Beginners3,454 cited
  • 2004Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services2,025 cited
  • 2002The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach1,986 cited
  • 2000The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption1,833 cited
  • 2011Service Management and Marketing1,414 cited
  • 2005Customer perceptions of e‐service quality in online shopping1,320 cited
  • 2008Trust and risk in e-government adoption1,235 cited
  • 2014Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)774 cited
  • 2019E-S-QUAL: A multiple-item scale for assessing electronic service quality660 cited
  • 2001Exploring consumer evaluations of e‐services: a portal site542 cited
  • 2004Online service quality dimensions and their relationships with satisfaction

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512 cited
  • 1970Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives506 cited
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