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Applying complexity theory to solve hospitality contrarian case conundrums
16 references·13 citing·38 second hop
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(1996)Development and validation of…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Black Feminist Thought: Knowledge, Consciousness, and the Politics of Empowerment. (1992)Black Feminist Thought: Knowl…A power primer. 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A critical race theory discussion of community cultural wealth (2005)Collecting and Interpreting Qualitative Materials (2012)Toward a Field of Intersectionality Studies: Theory, Applications, and Praxis (2013)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. (2002)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Social Capital: Its Origins and Applications in Modern Sociology (1998)Social Capital: Prospects for a New Concept (2002)
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References

  • 1992A power primer.42,571 cited
  • 1992Black Feminist Thought: Knowledge, Consciousness, and the Politics of Empowerment.19,442 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2002The Forms of Capital13,914 cited
  • 1964Work and motivation10,436 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2005The Benefits of Frequent Positive Affect: Does Happiness Lead to Success?7,141 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 2011Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research5,918 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 2001The job satisfaction-job performance relationship: A qualitative and quantitative review.

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4,753 cited
  • 1996Development and validation of work-family conflict and family-work conflict scales.3,863 cited
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    • 2017Embracing the Complexity Turn in Management Research for Modeling Multiple Realities27 cited
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    • 2024How does Organizational Citizenship Behavior Influence The Service Quality of Bank Employees During The COVID-19 Pandemic? Evidence From in Bekasi, Indonesia2 cited