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Service Value aus Kundensicht – Kundenaktivitäten als Ausgangspunkt · Study

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ChapterService Value aus Kundensicht – Kundenaktivitäten als Ausgangspunkt

Sabine Fließ2015

Chapter2015

Service Value aus Kundensicht – Kundenaktivitäten als Ausgangspunkt

6 citations·0/0 files stored·Springer eBooks

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Service and Product Innovation Customer Service Quality and Loyalty Outsourcing and Supply Chain Management

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 2003Evolving to a New Dominant Logic for Marketing 2007Service-dominant logic: continuing the evolution 1997Customer value: The next source for competitive advantage 1996Services Marketing: Integrating Customer Focus Across the Firm 1991A Multistage Model of Customers' Assessments of Service Quality and Value 2012Critical service logic: making sense of value creation and co-creation

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2013Customer dominant value formation in servicearticle · 15 shared references 2020Value-in-use and service quality: do customers see a difference?article · 12 shared references 2014Invisible value formation: a netnography in retail bankingarticle · 12 shared references 2014Service Value als Werttreiberbook · 12 shared references 2011The value of value: Further excursions on the meaning and role of customer valuearticle · 11 shared references 2015Customer participation to co-create value in human transformative services: a study of higher education and health care servicesarticle · 11 shared references

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Year2015

Typechapter

Published2015-01-01

VenueSpringer eBooks

Languagede

Citations6

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-3-658-08518-6_5

openalex_workW2204734722

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