References

• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
• 2003Evolving to a New Dominant Logic for Marketing15,040 cited
• 2007Service-dominant logic: continuing the evolution7,831 cited
• 1997Customer value: The next source for competitive advantage4,739 cited
• 1996Services Marketing: Integrating Customer Focus Across the Firm3,063 cited
• 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,951 cited
• 2012Critical service logic: making sense of value creation and co-creation2,620 cited
• 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,340 cited
• 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,806 cited
• 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,744 cited
• 1998The Effects of Price-Comparison Advertising on Buyers' Perceptions of Acquisition Value, Transaction Value, and Behavioral Intentions1,696 cited
• 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,631 cited
• 1998The Effects of Price-Comparison Advertising on Buyers’ Perceptions of Acquisition Value, Transaction Value, and Behavioral Intentions