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Eliciting user satisfying requirements for an e-health awareness system using Kano Model
12 references·4 citing·35 second hop
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References

  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
  • 2001Integrating SERVQUAL and Kano’s model into QFD for service excellence development385 cited
  • 2000Integrating Kano's model in the planning matrix of quality function deployment356 cited
  • 1996THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS334 cited
  • 2007Integrating the Kano Model and QFD for Designing New Products249 cited
  • 2010Integration of Kano’s Model into quality function deployment (QFD)157 cited
  • 2007Identification of satisfaction attributes using competitive analysis of the improvement gap149 cited
  • 2007Achieving consumer focus in supply chains107 cited
  • 2007Satisfiers, Dissatisfiers, Criticals, and Neutrals: A Review of Their Relative Effects on Customer (Dis)Satisfaction75 cited
  • 2012Access, Awareness and Use of Internet Self-Help Websites for Depression in University Students11 cited

Cited by

  • 2017Application of Kano Model in Requirements Analysis of Y Company’s Consulting Project22 cited
  • 2019After-Sales Service and Customer Satisfaction in the Automobile Industry in an Emerging Economy

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18 cited
  • 2018Assessing the influence of self-reported requirements importance on the perceived quality of proposed software products14 cited
  • 2016The effect of proposed software products’ features on the satisfaction and dissatisfaction of potential customers10 cited