this work references cited by second hopReferences
- 2002Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations21,666 cited
- 1995An Integrative Model Of Organizational Trust15,026 cited
- 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
- 1996The Behavioral Consequences of Service Quality11,994 cited
- 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
- 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
- 1996The robustness of test statistics to nonnormality and specification error in confirmatory factor analysis.5,501 cited
- 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
- 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
- 2007An Integrative Model of Organizational Trust: Past, Present, and Future2,794 cited
- 2002Understanding Relationship Marketing Outcomes2,299 cited
- 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
- 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
- 2010Lower bounds on sample size in structural equation modeling1,842 cited
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work