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The Impact of Perceived Service Fairness and Quality on the Behavioral Intentions of Chinese Hotel Guests: the Mediating Role of Consumption Emotions
16 references·14 citing·40 second hop
The Impact of Perceived Service Fairness and Quality on the Behavioral Intentions of Chinese Hotel Guests: the Mediating Role of Consumption Emotions (2015)The Impact of Perceived Service Fairness …Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Experience quality, perceived…Hedonic shopping motivations (2003)Hedonic shopping motivationsAssessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Modern Methods for Business Research (1998)Modern Methods for Business R…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Advances in Consumer Research (1992)Advances in Consumer ResearchThe Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991)The Dimensionality of Consump…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Attitude-behavior relations: …Procedural Justice: A Psychological Analysis (1975)Procedural Justice: A Psychol…An approach to environmental psychology (1974)An approach to environmental …Inequity In Social Exchange (1965)Inequity In Social ExchangeTourism destination brand equity, brand authenticity and revisit intention: the mediating role of tourist satisfaction and the moderating role of destination familiarity (2022)Tourism destination brand equ…Impact of Familiarity and Green Image on Satisfaction and Loyalty Among Young Green Hotels’ Guests – A Developing Country’s Perspective (2022)Impact of Familiarity and Gre…Evaluating the couriers’ experiences of logistics platform: The extension of expectation confirmation model and technology acceptance model (2022)Evaluating the couriers’ expe…The role of perceived vulnerability in restaurant customers’ co-creation behavior and repatronage intention during the COVID-19 pandemic (2021)The role of perceived vulnera…Identification and emotional attachment in higher education: antecedents and consequences (2021)Identification and emotional …How Brand Symbolism, Perceived Service Quality, and CSR Skepticism Influence Consumers to Engage in Citizenship Behavior (2021)How Brand Symbolism, Perceive…Hedonic consumption pathway vs. acquisition-transaction utility pathway: An empirical comparison of Airbnb and hotels (2021)Hedonic consumption pathway v…Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services (2020)Measuring service fairness an…Developing relationship quality in economy hotels: the role of perceived justice, service quality, and commercial friendship (2020)Developing relationship quali…Destination attributes influencing Chinese travelers' perceptions of experience quality and intentions for island tourism: A case of Jeju Island (2018)Destination attributes influe…Understanding Guest Tolerance and the Role of Cultural Familiarity in Hotel Service Failures (2017)Understanding Guest Tolerance…Shaping and enhancing airport lounge experiences (2017)Shaping and enhancing airport…Effects of flow on young Chinese consumers’ purchase intention: a study of e-servicescape in hotel booking context (2017)Effects of flow on young Chin…An empirical investigation of customer intentions influenced by service quality using the mediation of emotional and cognitive responses (2017)An empirical investigation of…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Nature of Prejudice (1954)The Handbook of Social Psychology (1969)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)From Intentions to Actions: A Theory of Planned Behavior (1985)The Elaboration Likelihood Model of Persuasion (1986)The theory of planned behavior (1991)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)A Theory of Social Comparison Processes (1954)A Theory of Cognitive Dissonance (1957)Exchange and Power in Social Life. (1965)Social stigma and self-esteem: The self-protective properties of stigma. (1989)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1965Inequity In Social Exchange10,813 cited
  • 1977Attitude-behavior relations: A theoretical analysis and review of empirical research.7,609 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1998Modern Methods for Business Research6,534 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1999The Role of Emotions in Marketing3,295 cited
  • 1975Procedural Justice: A Psychological Analysis3,245 cited
  • 1992Advances in Consumer Research2,863 cited
  • 2009Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists2,574 cited
  • 2003Hedonic shopping motivations

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2,290 cited
  • 1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited
  • Cited by

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    • 2017Effects of flow on young Chinese consumers’ purchase intention: a study of e-servicescape in hotel booking context83 cited
    • 2017An empirical investigation of customer intentions influenced by service quality using the mediation of emotional and cognitive responses70 cited
    • 2020Developing relationship quality in economy hotels: the role of perceived justice, service quality, and commercial friendship58 cited
    • 2021Hedonic consumption pathway vs. acquisition-transaction utility pathway: An empirical comparison of Airbnb and hotels51 cited
    • 2021The role of perceived vulnerability in restaurant customers’ co-creation behavior and repatronage intention during the COVID-19 pandemic44 cited
    • 2017Understanding Guest Tolerance and the Role of Cultural Familiarity in Hotel Service Failures44 cited
    • 2017Shaping and enhancing airport lounge experiences44 cited
    • 2020Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services34 cited
    • 2021How Brand Symbolism, Perceived Service Quality, and CSR Skepticism Influence Consumers to Engage in Citizenship Behavior24 cited
    • 2021Identification and emotional attachment in higher education: antecedents and consequences19 cited
    • 2022Evaluating the couriers’ experiences of logistics platform: The extension of expectation confirmation model and technology acceptance model17 cited
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