SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Review of Data Mining Techniques for Churn Prediction in Telecom
16 references·2 citing·41 second hop
Review of Data Mining Techniques for Churn Prediction in Telecom (2015)Review of Data Mining Techniques for Chur…New insights into churn prediction in the telecommunication sector: A profit driven data mining approach (2011)New insights into churn predi…Searching for Experience on the Web: An Empirical Examination of Consumer Behavior for Search and Experience Goods (2009)Searching for Experience on t…Handling class imbalance in customer churn prediction (2008)Handling class imbalance in c…Application of data mining techniques in customer relationship management: A literature review and classification (2008)Application of data mining te…Business Intelligence (2007)Business IntelligenceChurn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques (2006)Churn prediction in subscript…Applying data mining to telecom churn management (2005)Applying data mining to telec…The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services (2004)The effects of customer satis…Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market (2004)Determinants of subscriber ch…Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management (2004)Data Mining Techniques: For M…Turning telecommunications call details to churn prediction: a data mining approach (2002)Turning telecommunications ca…Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market (2001)Customer retention, loyalty, …Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value (2000)Implications of Loyalty Progr…Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior (2000)Customer Satisfaction Cues To…Building Data Mining Applications for CRM (1999)Building Data Mining Applicat…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Churn in services – A bibliometric review (2022)Churn in services – A bibliom…Churning of Bank Customers Using Supervised Learning (2020)Churning of Bank Customers Us…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Zero defections: quality comes to services. (1990)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)An empirical analysis of the antecedents of electronic commerce service continuance (2001)Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics (2002)"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors (2004)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Satisfaction: a behavioral perspective on the consumer (2010)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Customer satisfaction and retention: the experiences of individual employees (2004)The relationships among perceived quality, perceived risk and perceived product value (2004)Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan (2008)LISREL 7 : user's reference guide (1989)Customer value: The next source for competitive advantage (1997)Customer experience management: a critical review of an emerging idea (2010)The effects of relationship quality and switching barriers on customer loyalty (2010)Measuring Service Quality: A Reexamination and Extension (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)Econometric Analysis of Cross Section and Panel Data (2001)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Born Unequal: A Study of the Helpfulness of User-Generated Product Reviews (2011)The Effect of Online Consumer Reviews on New Product Sales (2012)YouTube vloggers’ popularity and influence: The roles of homophily, emotional attachment, and expertise (2019)Advances in Consumer Research (2025)Managerial Applications of Neural Networks: The Case of Bank Failure Predictions (1992)Decision Support and Business Intelligence Systems (2006)Business intelligence in banking: A literature analysis from 2002 to 2013 using text mining and latent Dirichlet allocation (2014)Big data and disaster management: a systematic review and agenda for future research (2017)A survey towards an integration of big data analytics to big insights for value-creation (2018)A comparison of machine learning techniques for customer churn prediction (2015)Using Data Sciences in Digital Marketing: Framework, methods, and performance metrics (2020)Measuring the effects of business intelligence systems: The relationship between business process and organizational performance (2008)The impact of business analytics on supply chain performance (2009)An integrated big data analytics-enabled transformation model: Application to health care (2017)
this work references cited by second hop

References

  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 2008Application of data mining techniques in customer relationship management: A literature review and classification1,267 cited
  • 2004Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management1,226 cited
  • 2000Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value1,157 cited
  • 2004The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services970 cited
  • 2007Business Intelligence924 cited
  • 2009Searching for Experience on the Web: An Empirical Examination of Consumer Behavior for Search and Experience Goods765 cited
  • 2001Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market732 cited
  • 2000Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior629 cited
  • 1999Building Data Mining Applications for CRM599 cited
  • 2008Handling class imbalance in customer churn prediction552 cited
  • 2005Applying data mining to telecom churn management514 cited
  • 2011New insights into churn prediction in the telecommunication sector: A profit driven data mining approach460 cited
  • 2002Turning telecommunications call details to churn prediction: a data mining approach

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

460 cited
  • 2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques432 cited
  • 2004Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market417 cited
  • Cited by

    • 2020Churning of Bank Customers Using Supervised Learning18 cited
    • 2022Churn in services – A bibliometric review12 cited