References

• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
• 1989The Practice of Social Research14,398 cited
• 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
• 1994A Meta-Analysis of Cronbach's Coefficient Alpha3,020 cited
• 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
• 1990Lodgserv: A Service Quality Index for the Lodging Industry489 cited
• 1995The Relationship Between Quality, Satisfaction, and Recommending Behavior in Lodging Decisions274 cited
• 1981SPECIALIZATION OF ENVIRONMENTAL SCANNING ACTIVITIES AMONG UPPER LEVEL EXECUTIVES274 cited
• 2003ECOSERV256 cited
• 2000HISTOQUAL: The development of a historic houses assessment scale237 cited
• 2000Projected and Perceived Image of Spain as a Tourist Destination for British Travellers213 cited
• 2002The measurement of perceived differences in service quality — The case of health spas in Slovenia93 cited
• 2005Service Quality and Competitiveness in the Hospitality Sector55 cited
• 1999Hotelqual: una escala para medir la calidad percibida en servicios de alojamiento