SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
A framework of satisfaction for continually delivered business services
16 references·3 citing·37 second hop
A framework of satisfaction for continually delivered business services (2016)A framework of satisfaction for continual…Exchange and Power in Social Life (2017)Exchange and Power in Social …Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Social Exchange Theory (2006)Social Exchange TheoryEvolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Social Exchange Theory (1976)Social Exchange TheoryPower-Dependence Relations (1962)Power-Dependence RelationsSocial Behavior as Exchange (1958)Social Behavior as ExchangeThe impact of service innovation on customer satisfaction and customer loyalty: a case in Vietnamese retail banks (2024)The impact of service innovat…Comparing relationship of quality-satisfaction models: effects of B2B value co-creation (2021)Comparing relationship of qua…Enhancing client-agency relationship quality in the advertising industry – an application of project management (2018)Enhancing client-agency relat…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)The Commitment-Trust Theory of Relationship Marketing (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators (2006)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)POWER IN TOP MANAGEMENT TEAMS: DIMENSIONS, MEASUREMENT, AND VALIDATION. (1992)Power, approach, and inhibition. (2003)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1993Market Orientation: Antecedents and Consequences7,032 cited
  • 1962Power-Dependence Relations6,258 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1958Social Behavior as Exchange5,342 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1993Market Orientation: Antecedents and Consequences4,340 cited
  • 2006Social Exchange Theory3,641 cited
  • 1976Social Exchange Theory3,456 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

3,249 cited

Cited by

  • 2018Enhancing client-agency relationship quality in the advertising industry – an application of project management26 cited
  • 2024The impact of service innovation on customer satisfaction and customer loyalty: a case in Vietnamese retail banks24 cited
  • 2021Comparing relationship of quality-satisfaction models: effects of B2B value co-creation24 cited