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Internet banking, consumer adoption and customer satisfaction
9 references·10 citing·49 second hop
Internet banking, consumer adoption and customer satisfaction (2011)Internet banking, consumer adoption and c…Information Technology in Malaysia:E-service quality and Uptake of Internet banking (2008)Information Technology in Mal…Factors Influencing the Adoption of Internet Banking (2008)Factors Influencing the Adopt…Customer Acceptance of Online Banking in Developing Economies (2008)Customer Acceptance of Online…The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet (2007)The value of different custom…An empirical assessment and application of SERVQUAL in mainland China's mobile communications industry (2007)An empirical assessment and a…Understanding Consumer Adoption of Internet Banking: An Interpretive Study in the Australian Banking Context (2006)Understanding Consumer Adopti…The Adoption of Internet Banking in Nigeria: An Empirical Investigation (2006)The Adoption of Internet Bank…Consumer attitudes, system's characteristics and internet banking adoption in Malaysia (2006)Consumer attitudes, system's …A logit analysis of electronic banking in New Zealand (2006)A logit analysis of electroni…A moderated-mediation model of perceived enjoyment, security and trust on customer satisfaction: evidence from banking industry in India (2022)A moderated-mediation model o…Các nhân tố ảnh hưởng đến sự hài lòng của khách hàng cá nhân về dịch vụ Internet Banking của các ngân hàng thương mại tại Thành phố Hồ Chí Minh (2021)Các nhân tố ảnh hưởng đến sự …The role of financial innovations in consumer behavior in the Russian retail payments market (2020)The role of financial innovat…Factors Affecting Customers' Adoption of E-Banking Services in Jordan (2017)Factors Affecting Customers' …E-Banking: Benefits and Issues (2017)E-Banking: Benefits and IssuesCONSUMER ADOPTION OF INTERNET BANKING IN SRI LANKA (2016)CONSUMER ADOPTION OF INTERNET…Internet banking and customer satisfaction in Pakistan (2015)Internet banking and customer…Toward understanding the importance of trust in influencing Internet banking adoption in Uganda (2014)Toward understanding the impo…The Impact Of Service Quality On Customer Satisfaction In Internet Banking (2014)The Impact Of Service Quality…Customer Satisfaction With Internet Banking Service Quality In The Ghanaian Banking Industry (2013)Customer Satisfaction With In…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Self-Efficacy: The Exercise of Control (1999)An investigation of consumer acceptance of M‐banking (2010)Internet Banking Adoption in Kuala Lumpur: An Application of UTAUT Model (2011)A systematic review of Internet banking adoption (2013)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A Longitudinal Examination of Net Promoter and Firm Revenue Growth (2007)Measuring the impact of positive and negative word of mouth on brand purchase probability (2008)Making sense of higher education: students as consumers and the value of the university experience (2012)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived service quality in fast‐food restaurants: empirical evidence from China (2010)Service quality dimensions of hybrid services (2010)Customer relationship management implementation (2011)Refinement and reassessment of the SERVQUAL scale. (1991)Factors affecting to select Islamic credit cards in Pakistan: the TRA model (2017)A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model (2018)Influence of social networking sites on life satisfaction among university students: a mediating role of social benefit and social overload (2020)From Intentions to Actions: A Theory of Planned Behavior (1985)Understanding Information Technology Usage: A Test of Competing Models (1995)Elderly and Internet Banking: An Application of UTAUT2 (2015)E-banking users’ behaviour: e-service quality, attitude, and customer satisfaction (2016)Enabling internet banking adoption (2017)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Determinants of customers' intention to use Islamic personal financing (2011)A new hybrid MCDM model combining DANP with VIKOR to improve e-store business (2012)The influence of e-banking service quality on customer loyalty (2019)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Internet Banking Adoption in an Emerging Economy: Indian Consumer's Perspective (2011)Combination of TAM and TPB in Internet Banking Adoption (2013)Incorporating attitude towards Halal banking in an integrated service quality, satisfaction, trust and loyalty model in online Islamic banking context (2013)Diffusion of Innovations 1 (2019)Exploring the factors associated with Web site success in the context of electronic commerce (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)The influence of Internet banking services quality on e-customers’ satisfaction of Saudi banks: comparison study before and during COVID-19 (2021)Examining the effects of electronic service quality on online banking customer satisfaction: Evidence from Zambia (2022)Performance of E-Banking and the Mediating Effect of Customer Satisfaction: A Structural Equation Model Approach (2022)Marketing Research: An Applied Orientation (1994)Factors Influencing the Adoption of Internet Banking (2000)E‐service quality: a model of virtual service quality dimensions (2003)Impact of trust on the relationship of e-service quality and customer satisfaction (2015)Enhancing university brand image and reputation through customer value co-creation behaviour (2018)Co-creating brand image and reputation through stakeholder’s social network (2020)M-Commerce Implementation in Nigeria: Trends and Issues (2007)Factors Affecting e-Payment Adoption in Nigeria (2010)The State of e-Banking Implementation in Nigeria:A Post-Consolidation Review (2010)
this work references cited by second hop

References

  • 2007The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet407 cited
  • 2006Understanding Consumer Adoption of Internet Banking: An Interpretive Study in the Australian Banking Context314 cited
  • 2006Consumer attitudes, system's characteristics and internet banking adoption in Malaysia253 cited
  • 2006A logit analysis of electronic banking in New Zealand216 cited
  • 2007An empirical assessment and application of SERVQUAL in mainland China's mobile communications industry145 cited
  • 2008Customer Acceptance of Online Banking in Developing Economies103 cited
  • 2006The Adoption of Internet Banking in Nigeria: An Empirical Investigation95 cited
  • 2008Information Technology in Malaysia:E-service quality and Uptake of Internet banking69 cited
  • 2008Factors Influencing the Adoption of Internet Banking63 cited

Cited by

  • 2015Internet banking and customer satisfaction in Pakistan112 cited
  • 2014The Impact Of Service Quality On Customer Satisfaction In Internet Banking73 cited
  • 2013Customer Satisfaction With Internet Banking Service Quality In The Ghanaian Banking Industry40 cited
  • 2017Factors Affecting Customers' Adoption of E-Banking Services in Jordan33 cited
  • 2022A moderated-mediation model of perceived enjoyment, security and trust on customer satisfaction: evidence from banking industry in India

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27 cited
  • 2020The role of financial innovations in consumer behavior in the Russian retail payments market21 cited
  • 2014Toward understanding the importance of trust in influencing Internet banking adoption in Uganda16 cited
  • 2017E-Banking: Benefits and Issues13 cited
  • 2016CONSUMER ADOPTION OF INTERNET BANKING IN SRI LANKA11 cited
  • 2021Các nhân tố ảnh hưởng đến sự hài lòng của khách hàng cá nhân về dịch vụ Internet Banking của các ngân hàng thương mại tại Thành phố Hồ Chí Minh8 cited