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Role of value for money and service quality on behavioural intention: A study of full service and low cost airlines

16 references·16 citing·34 second hopsampled

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References

1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited

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1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited

2000Quality, satisfaction and behavioral intentions2,686 cited

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2019Relational bonds, customer engagement, and service quality76 cited
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