Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Appraisal of literature on customer experience in tourism sector: review and framework

16 references·16 citing·49 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
2004Co-creation experiences: The next practice in value creation6,502 cited
1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
2005Cognitive Reflection and Decision Making5,253 cited
2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
1999Rethinking authenticity in tourism experience3,312 cited
2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,196 cited
2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
2019Welcome to the experience economy2,562 cited
2004

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Factors influencing destination image

2,489 cited

2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited

Cited by

2020Customer experience in tourism: A review of definitions, components, and measurements362 cited
2016Too dark to revisit? The role of past experiences and intrapersonal constraints148 cited
2020Exploring the role of service quality, atmosphere and food for revisits in restaurants by using a e-mystery guest approach79 cited
2020Experience vs quality: predicting satisfaction and loyalty in services64 cited
2020Examining the influence of the social dimension of customer experience on trust towards travel agencies: The role of experiential predisposition in a multichannel context40 cited
2023Embracing the paradox of customer experiences in the hospitality and tourism industry35 cited
2023Customer experience management in capsule hotels: a content analysis of guest online review30 cited
2021Boosting the pre-purchase experience through virtual reality. Insights from the cruise industry28 cited
2021FROM VALUE CO-CREATION TO POSITIVE EXPERIENCES AND CUSTOMER SATISFACTION. A CUSTOMER PERSPECTIVE IN THE HOTEL INDUSTRY27 cited
2022Consumer experience co-creation in speciality coffee through social media sharing: its antecedents and consequences27 cited
2025AI-driven experiences in cultural and creative industries: a review of literature and development of a multifaceted framework26 cited
2020Customer Experience and Satisfaction in Private Insurance Web Areas23 cited
2018Customer Experience and Its Marketing Outcomes in Financial Services: A Multivariate Approach18 cited
2022The Effects of Pilgrimage on the Meaning in Life and Life Satisfaction as Moderated by the Tourist’s Faith Maturity15 cited
2019Tourist Experience at Religious Sites: A Case Study of the Chinese Visiting the Sheikh Zayed Grand Mosque13 cited
2021From a Literature Review to a Conceptual Framework for Customer-To-Customer Value Co-Creation13 cited