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Journey towards World Class Stations: An Assessment of Platform Amenities at Allahabad Junction
16 references·0 citing·47 second hop
Journey towards World Class Stations: An Assessment of Platform Amenities at Allahabad Junction (2016)Journey towards World Class Stations: An …Analysis of Visitor Satisfaction with Public Transport in Munich (2014)Analysis of Visitor Satisfact…Determinants of Customer Satisfaction on Service Quality: A Study of Railway Platforms in India (2010)Determinants of Customer Sati…Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…Public Transportation and Customer Satisfaction (2008)Public Transportation and Cus…Measuring Citizen Satisfaction with Aspects of Public Services from a Local Authority and Determining Their Importance: A Case Study (2008)Measuring Citizen Satisfactio…Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan (2008)Investigating structural rela…The access journey to the railway station and its role in passengers’ satisfaction with rail travel (2007)The access journey to the rai…Service quality attributes determine improvement priority (2007)Service quality attributes de…Developing zones of tolerance for managing passenger rail service quality (2007)Developing zones of tolerance…Service quality evaluation by service quality performance matrix (2003)Service quality evaluation by…Improvement actions based on the customers' satisfaction survey (2003)Improvement actions based on …The relationships among quality, value, satisfaction and behavioral intention in health care provider choice (2002)The relationships among quali…NICHE MARKETING IN INTRASTATE PASSENGER RAIL TRANSPORTATION (2000)NICHE MARKETING IN INTRASTATE…Juran's quality handbook (1999)Juran's quality handbookIntegrating multiple qualitative research methods (or avoiding the precariousness of a one‐legged stool) (1999)Integrating multiple qualitat…A Customer‐based Competitive Analysis for Logistics Decisions (1990)A Customer‐based Competitive …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Comparative fit indexes in structural models. (1990)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)The moderating effect of customer perceived value on online shopping behaviour (2011)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)The Research Act: A Theoretical Introduction to Sociological Methods (1979)Qualitative evaluation and research methods, 2nd ed. (1990)Handbook of Qualitative Research (1994)INSTITUTIONALIZING IDENTITY: SYMBOLIC ISOMORPHISM AND ORGANIZATIONAL NAMES. 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An update and re-appraisal of cycling trends and policies (2011)Cycling to work in 90 large American cities: new evidence on the role of bike paths and lanes (2011)Extending the Horizons: Environmental Excellence as Key to Improving Operations (2006)ISO 9001 certification research: questions, answers and approaches (2009)A systematic review of open government data initiatives (2015)Understanding Consumer’s Acceptance of Technology-Based Innovations in Retailing (2012)Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry (2013)The effect of social mission on service quality and brand image (2020)
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References

  • 1999Juran's quality handbook1,210 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement931 cited
  • 2008Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan591 cited
  • 2002The relationships among quality, value, satisfaction and behavioral intention in health care provider choice581 cited
  • 2007The access journey to the railway station and its role in passengers’ satisfaction with rail travel324 cited
  • 2003Service quality evaluation by service quality performance matrix208 cited
  • 2007Developing zones of tolerance for managing passenger rail service quality166 cited
  • 1999Integrating multiple qualitative research methods (or avoiding the precariousness of a one‐legged stool)136 cited
  • 2010Determinants of Customer Satisfaction on Service Quality: A Study of Railway Platforms in India130 cited
  • 1990A Customer‐based Competitive Analysis for Logistics Decisions127 cited
  • 2014Analysis of Visitor Satisfaction with Public Transport in Munich107 cited
  • 2003Improvement actions based on the customers' satisfaction survey101 cited
  • 2008Public Transportation and Customer Satisfaction71 cited
  • 2007Service quality attributes determine improvement priority

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41 cited
  • 2008Measuring Citizen Satisfaction with Aspects of Public Services from a Local Authority and Determining Their Importance: A Case Study37 cited
  • 2000NICHE MARKETING IN INTRASTATE PASSENGER RAIL TRANSPORTATION30 cited
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