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Online purchase determinants of loyalty: The mediating effect of satisfaction in tourism
16 references·16 citing·35 second hopsampled
Online purchase determinants of loyalty: The mediating effect of satisfaction in tourism (2016)Online purchase determinants of loyalty: …Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Examining the structural rela…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)An examination of the effects…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Nature and Operation of Attitudes (2001)Nature and Operation of Attit…Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance (2023)Logistics value in e-commerce…Value dimensions of gamification and their influence on brand loyalty and word‐of‐mouth: Relationships and combinations with satisfaction and brand love (2021)Value dimensions of gamificat…Online innovation and repurchase intentions in hotels: the mediating effect of customer experience (2021)Online innovation and repurch…On Latency of E-Commerce Platforms (2021)On Latency of E-Commerce Plat…Influence of Site Personalization and First Impression on Young Consumers’ Loyalty to Tourism Websites (2021)Influence of Site Personaliza…Evaluation of Tourism E-Commerce User Satisfaction (2021)Evaluation of Tourism E-Comme…Tourist loyalty and mosque tourism: The case of the Mosque-Cathedral in Córdoba (Spain) (2020)Tourist loyalty and mosque to…The influence of website quality and star rating signals on booking intention: Analyzing the moderating effect of variety seeking (2020)The influence of website qual…The Importance of Online Shopping Behavior in the Strategic Management of E-Commerce Competitiveness (2020)The Importance of Online Shop…Older Travelers’ E-Loyalty: The Roles of Service Convenience and Social Presence in Travel Websites (2020)Older Travelers’ E-Loyalty: T…Examining the Impact of e-Retailing Convenience Dimensions on Behavioral Intention: The Mediating Role of Satisfaction (2020)Examining the Impact of e-Ret…Perceived helpfulness of eWOM: Emotions, fairness and rationality (2019)Perceived helpfulness of eWOM…Experiential quality, experiential psychological states and experiential outcomes in an unmanned convenience store (2019)Experiential quality, experie…Consumer Purchase Intention toward Crowdfunding Products/Services: A Cost–Benefit Perspective (2019)Consumer Purchase Intention t…Determinants of customer retention in virtual environments. The role of perceived risk in a tourism services context (2017)Determinants of customer rete…Consumer socialization process: The role of age in children's online shopping behavior (2016)Consumer socialization proces…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)\nThe use of partial least squares path modeling in international marketing (2009)Pricing: Making Profitable Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)The Behavioral Consequences of Service Quality (1996)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)How destination image and evaluative factors affect behavioral intentions? (2006)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 2001Nature and Operation of Attitudes4,310 cited
  • 2003An examination of the effects of motivation and satisfaction on destination loyalty: a structural model3,379 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited

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2007
Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach
2,385 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • Cited by

    • 2019Perceived helpfulness of eWOM: Emotions, fairness and rationality149 cited
    • 2021Value dimensions of gamification and their influence on brand loyalty and word‐of‐mouth: Relationships and combinations with satisfaction and brand love97 cited
    • 2016Consumer socialization process: The role of age in children's online shopping behavior97 cited
    • 2019Experiential quality, experiential psychological states and experiential outcomes in an unmanned convenience store61 cited
    • 2020The Importance of Online Shopping Behavior in the Strategic Management of E-Commerce Competitiveness51 cited
    • 2021Influence of Site Personalization and First Impression on Young Consumers’ Loyalty to Tourism Websites51 cited
    • 2020Examining the Impact of e-Retailing Convenience Dimensions on Behavioral Intention: The Mediating Role of Satisfaction43 cited
    • 2023Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance40 cited
    • 2021Online innovation and repurchase intentions in hotels: the mediating effect of customer experience40 cited
    • 2017Determinants of customer retention in virtual environments. The role of perceived risk in a tourism services context35 cited
    • 2020Older Travelers’ E-Loyalty: The Roles of Service Convenience and Social Presence in Travel Websites35 cited
    • 2020The influence of website quality and star rating signals on booking intention: Analyzing the moderating effect of variety seeking31 cited
    • 2021Evaluation of Tourism E-Commerce User Satisfaction29 cited
    • 2019Consumer Purchase Intention toward Crowdfunding Products/Services: A Cost–Benefit Perspective25 cited
    • 2021On Latency of E-Commerce Platforms19 cited
    • 2020Tourist loyalty and mosque tourism: The case of the Mosque-Cathedral in Córdoba (Spain)17 cited