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Evolutionary location and pricing strategies for service merchants in competitive O2O markets

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References

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1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1996The Behavioral Consequences of Service Quality11,994 cited
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1929Stability in Competition6,933 cited
1992A Simple Model of Herd Behavior6,511 cited
2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
1990Stability in Competition5,677 cited
2002Agent-based modeling: Methods and techniques for simulating human systems4,496 cited
1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
1991A Test of Services Marketing Theory: Consumer Information Acquisition Activities1,550 cited
1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1,518 cited
2014Word of mouth and interpersonal communication: A review and directions for future research1,466 cited
2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,422 cited

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1991Understanding Customer Expectations of Service1,403 cited

1969Risk Taking and Information Handling in Consumer Behavior1,397 cited

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