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Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty
16 references·7 citing·39 second hop
Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty (2016)Service attributes as drivers of behavior…Intention—Behavior Relations: A Conceptual and Empirical Review (2002)Intention—Behavior Relations:…The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)The role of positive emotions…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…Structural equation modeling with LISREL, PRELIS, and SIMPLIS basic concepts, applications, and programming (1998)Structural equation modeling …Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…River Magic: Extraordinary Experience and the Extended Service Encounter (1993)River Magic: Extraordinary Ex…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…Do K-Pop Consumers’ Fandom Activities Affect Their Happiness, Listening Intention, and Loyalty? (2024)Do K-Pop Consumers’ Fandom Ac…Unethical use of information access and analytics in B2B service organisations: The dark side of behavioural loyalty (2022)Unethical use of information …The Perspective of E-Business Sustainability and Website Accessibility of Online Stores (2020)The Perspective of E-Business…Service Customer Loyalty: An Evaluation Based on Loyalty Factors (2020)Service Customer Loyalty: An …Assessing the role of product category involvement and relationship proneness in the satisfaction–loyalty link in retailing (2019)Assessing the role of product…The perceived influence of relationship quality on brand loyalty (2018)The perceived influence of re…The moderating impact of emotions on customer equity drivers and loyalty intentions (2017)The moderating impact of emot…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2001The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions.16,136 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1998Structural equation modeling with LISREL, PRELIS, and SIMPLIS basic concepts, applications, and programming3,851 cited
  • 2002Intention—Behavior Relations: A Conceptual and Empirical Review3,683 cited
  • 1999The Role of Emotions in Marketing3,295 cited
  • 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation

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1,920 cited
  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
  • Cited by

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    • 2020The Perspective of E-Business Sustainability and Website Accessibility of Online Stores39 cited
    • 2020Service Customer Loyalty: An Evaluation Based on Loyalty Factors38 cited
    • 2017The moderating impact of emotions on customer equity drivers and loyalty intentions32 cited
    • 2022Unethical use of information access and analytics in B2B service organisations: The dark side of behavioural loyalty32 cited
    • 2018The perceived influence of relationship quality on brand loyalty29 cited
    • 2024Do K-Pop Consumers’ Fandom Activities Affect Their Happiness, Listening Intention, and Loyalty?7 cited