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Human service agencies and the question of impact: Lessons for theory, policy, and practice

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2005What's New about the New Public Management? Administrative Change in the Human Services117 cited

2015Integrating Social Services for Vulnerable Groups: Bridging sectors for better service delivery26 cited

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2019Building Knowledge to Support Human Service Organizational and Management Practice: An Agenda to Address the Research-to-Practice Gap13 cited
2021Impact of leadership development and facilitated peer coaching on women's individual, collective, and organizational behaviors in human services12 cited
2024Standardization or Discretionary Space? A Mixed-Method Study on Government-Imposed Performance Measurement Instruments in Social Services10 cited
2024The Practice of Supervision in Human Service Organizations: A Descriptive Survey of Canadian Practitioners, Supervisors, and Organizational Leaders5 cited