References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
• 2012Principles and Practice of Structural Equation Modeling38,893 cited
• 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 2003Evolving to a New Dominant Logic for Marketing14,777 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1973The nature of human values10,141 cited
• 1999Evaluating the use of exploratory factor analysis in psychological research.9,564 cited
• 2001Accounting for common method variance in cross-sectional research designs.8,464 cited
• 1999Whence Consumer Loyalty?7,319 cited
• 2001Consumer perceived value: The development of a multiple item scale6,635 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework