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Human Relations in the Restaurant Industry.
0 references·16 citing·53 second hopsampled
Human Relations in the Restaurant Industry. (1949)Human Relations in the Restaurant Industr…The effect of foreign accent on employability: a study of the aural dimensions of aesthetic labour in customer-facing and non-customer-facing jobs (2016)The effect of foreign accent …Customer abuse to service workers: an analysis of its social creation within the service economy (2013)Customer abuse to service wor…Metamorphosis in hospitality: A tradition of sexual harassment (2007)Metamorphosis in hospitality:…Displacement and Identity Discontinuity: The Role of Nostalgia in Establishing New Identity Categories (2003)Displacement and Identity Dis…From How to Why (2002)From How to WhyHow Emotions Work: The Social Functions of Emotional Expression in Negotiations (2000)How Emotions Work: The Social…Predicting Psychological Empowerment Among Service Workers: The Effect of Support-Based Relationships (1999)Predicting Psychological Empo…Customer Care in a Consumer Society: Smiling and Sometimes Meaning it? (1998)Customer Care in a Consumer S…In at the deep end: Conducting processual research on organisational change (1997)In at the deep end: Conductin…What is hospitality? (1995)What is hospitality?The Role of Behavioral Formality and Informality in the Enactment of Bureaucratic Versus Organic Organizations (1995)The Role of Behavioral Formal…It's Showtime: On the Workplace Geographies of Display in a Restaurant in Southeast England (1994)It's Showtime: On the Workpla…Smiling, Deferring, and Flirting (1993)Smiling, Deferring, and Flirt…Effect of Server Introduction on Restaurant Tipping1 (1990)Effect of Server Introduction…Shedding light on the Hawthorne studies (1985)Shedding light on the Hawthor…Between Service and Servility: Role Conflict in Subordinate Service Roles (1980)Between Service and Servility…The Managed Heart: Commercialization of Human Feeling (1984)Emotional Labor in Service Roles: The Influence of Identity (1993)Hospitality spaces, hospitable moments: consumer encounters and affective experiences in commercial settings (2008)A systematic review of the servant leadership literature in management and hospitality (2019)The theory of the leisure class: an economic study of institutions (2019)The effect of COVID-19 pandemic on domestic tourism: A DEMATEL method analysis on quarantine decisions (2020)Studies in Ethnomethodology. 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(1988)Rapport in Conflict Resolution: Accounting for How Face-to-Face Contact Fosters Mutual Cooperation in Mixed-Motive Conflicts (2000)Power and emotion in negotiation: power moderates the interpersonal effects of anger and happiness on concession making (2006)Emotion cycles: On the social influence of emotion in organizations (2008)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)The Tacit Dimension (1997)First steps: linking change communication to change receptivity (2007)Organising new business in a turbulent context: Opportunity discovery and effectuation for IJV development in transition markets (2008)Process research in strategy formation: Theory, methodology and relevance (2009)The Discovery of Grounded Theory (2017)The Presentation of Self in Everyday Life. (1956)Doing Gender (1987)Emotional Labor Since (1999)‘I Can't Put a Smiley Face On’: Working‐Class Masculinity, Emotional Labour and Service Work in the ‘New Economy’ (2009)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Dislocating identity: Desegregation and the transformation of place (2004)Collective nostalgia: A group-level emotion that confers unique benefits on the group. (2014)The sociality of personal and collective nostalgia (2019)DOING DIFFERENCE (1995)APPLICANT PERSONALITY, ORGANIZATIONAL CULTURE, AND ORGANIZATION ATTRACTION (1997)Sexual Harassment of Women Working as Room Attendants within 5‐Star Hotels (2014)‘But It's Your Job To Be Friendly’: Employees Coping With and Contesting Sexual Harassment from Customers in the Service Sector (2016)Deviance, deviant behaviour and hospitality management: Sources, forms and drivers (2019)Risk Society: Towards a New Modernity (1993)Conceptual Confusions: Emotion Work as Skilled Work (2004)In critical defence of ‘emotional labour’ (2009)Antecedents and consequences of management-espoused organizational cultural control (2010)Selections from the prison notebooks (2020)Handbook of Industrial and Organizational Psychology. (1977)The Social Psychology of Organizations. (1979)“Alternative Tourism”—A Critique (1987)`No, We Don't Provide that Service': The Harassment of Hotel Employees by Customers (2000)The Social Dimension of Service Interactions (2017)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Constitution of Society. Outline of the Theory of Structuration (1984)Organizational structure features supporting knowledge management processes (2007)Social tie, social capital, and social behavior: Toward an integrative model of informal exchange (2007)Bureaucracy for the 21st Century: Clarifying and Expanding Our View of Bureaucratic Organization (2021)
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  • 2000How Emotions Work: The Social Functions of Emotional Expression in Negotiations448 cited
  • 1994It's Showtime: On the Workplace Geographies of Display in a Restaurant in Southeast England285 cited
  • 1993Smiling, Deferring, and Flirting268 cited
  • 2003Displacement and Identity Discontinuity: The Role of Nostalgia in Establishing New Identity Categories222 cited
  • 1995What is hospitality?210 cited
  • 1995The Role of Behavioral Formality and Informality in the Enactment of Bureaucratic Versus Organic Organizations165 cited
  • 1980Between Service and Servility: Role Conflict in Subordinate Service Roles165 cited
  • 2007Metamorphosis in hospitality: A tradition of sexual harassment148 cited
  • 1998Customer Care in a Consumer Society: Smiling and Sometimes Meaning it?146 cited
  • 1997In at the deep end: Conducting processual research on organisational change143 cited
  • 2002From How to Why143 cited
  • 1990Effect of Server Introduction on Restaurant Tipping1140 cited
  • 2013Customer abuse to service workers: an analysis of its social creation within the service economy126 cited
  • 2016The effect of foreign accent on employability: a study of the aural dimensions of aesthetic labour in customer-facing and non-customer-facing jobs

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126 cited
  • 1985Shedding light on the Hawthorne studies117 cited
  • 1999Predicting Psychological Empowerment Among Service Workers: The Effect of Support-Based Relationships115 cited