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Quality Function Deployment in Airport Terminals: The Airport of Porto Alegre Case
9 references·0 citing·26 second hop
Quality Function Deployment in Airport Terminals: The Airport of Porto Alegre Case (2013)Quality Function Deployment in Airport Te…Identification of demand characteristics in the production of sires using a conceptual model of quality function deployment: a case study (2011)Identification of demand char…Development of level of service standards for airport facilities: Application to São Paulo International Airport (2006)Development of level of servi…Developing a quality index for US airports (2000)Developing a quality index fo…A aplicação do QFD no desenvolvimento de software: um estudo de caso (2000)A aplicação do QFD no desenvo…Variables influencing performance of air terminal buildings (1991)Variables influencing perform…A framework for evaluating level of service for airport terminals (1991)A framework for evaluating le…Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Quality Function Deployment :…AIRPORT LANDSIDE LEVEL OF SERVICE ESTIMATION: UTILITY THEORETIC APPROACH (1988)AIRPORT LANDSIDE LEVEL OF SER…METHODOLOGY FOR PLANNING AND OPERATIONS MANAGEMENT OF AIRPORT TERMINAL FACILITIES (1986)METHODOLOGY FOR PLANNING AND …The Measurement and Prediction of Judgment and Choice (1970)Efficient use of airport capacity (2002)Evaluating the quality of airport service using the fuzzy multi‐criteria decision‐making method: a case study of Taiwanese airports (2011)Customer perception of service quality: The role of Information and Communication Technologies (ICTs) at airport functional areas (2016)Exploring different nationality perceptions of airport service quality (2016)Pedestrian planning and design (1971)Analysis of factors affecting the choice of route of pedestrians (1985)Airport quality and productivity changes: A Malmquist index decomposition assessment (2013)Transportation Research Board (2014)A Robust Multi-Criteria Decision-Making Framework for Evaluation of the Airport Service Quality Enablers for Ranking the Airports (2016)Quality function deployment (1995)Quality function deployment: A literature review (2002)Como Elaborar Projetos de Pesquisa (2010)Listening to the voice of the customer: Using the quality function deployment system (1987)Quality Function Deployment (1987)Quality function deployment (2012)The measurement of values. (1954)URBAN SPACE FOR PEDESTRIANS (1975)Tourism service quality begins at the airport (2006)Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method (2016)Airport service quality and passenger satisfaction: The impact of service failure on the likelihood of promoting an airport online (2021)Passenger‐Terminal Simulation Model (1994)Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction (2020)Customer satisfaction, customer retention, and market share (1993)THE LAST PLANNER SYSTEM OF PRODUCTION CONTROL (2000)Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality (2020)
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References

  • 1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
  • 2000Developing a quality index for US airports77 cited
  • 2006Development of level of service standards for airport facilities: Application to São Paulo International Airport67 cited
  • 1991Variables influencing performance of air terminal buildings51 cited
  • 1991A framework for evaluating level of service for airport terminals42 cited
  • 1986METHODOLOGY FOR PLANNING AND OPERATIONS MANAGEMENT OF AIRPORT TERMINAL FACILITIES35 cited
  • 1988AIRPORT LANDSIDE LEVEL OF SERVICE ESTIMATION: UTILITY THEORETIC APPROACH30 cited
  • 2000A aplicação do QFD no desenvolvimento de software: um estudo de caso12 cited
  • 2011Identification of demand characteristics in the production of sires using a conceptual model of quality function deployment: a case study7 cited

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