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Understanding publics’ perception and behaviors in crisis communication: Effects of crisis news framing and publics’ acquisition, selection, and transmission of information in crisis situations
16 references·16 citing·35 second hopsampled
Understanding publics’ perception and behaviors in crisis communication: Effects of crisis news framing and publics’ acquisition, selection, and transmission of information in crisis situations (2016)Understanding publics’ perception and beh…How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model (2012)How Audiences Seek Out Crisis…Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster (2012)Crisis communication online: …Problem Solving and Communicative Action: A Situational Theory of Problem Solving (2011)Problem Solving and Communica…Handbook of Risk and Crisis Communication (2010)Handbook of Risk and Crisis C…Crisis exploitation: political and policy impacts of framing contests (2008)Crisis exploitation: politica…Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…Effective Crisis Communication: Moving From Crisis to Opportunity (2006)Effective Crisis Communicatio…Best Practices in Crisis Communication: An Expert Panel Process (2006)Best Practices in Crisis Comm…Crisis and Emergency Risk Communication as an Integrative Model (2005)Crisis and Emergency Risk Com…Helping Crisis Managers Protect Reputational Assets (2002)Helping Crisis Managers Prote…Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation (1998)An Analytic Framework for Cri…Image repair discourse and crisis communication (1997)Image repair discourse and cr…Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication (1996)Communication and Attribution…An Attributional Theory of Motivation and Emotion (1986)An Attributional Theory of Mo…The interactive effect of mindfulness and internal listening on internal crisis management and its outcomes: the moderating role of emotional exhaustion (2022)The interactive effect of min…Social media users’ crisis response: A lexical exploration of social media content in an international sport crisis (2021)Social media users’ crisis re…Predicting Information Behaviors in the COVID-19 Pandemic: Integrating the Role of Emotions and Subjective Norms into the Situational Theory of Problem Solving (STOPS) Framework (2021)Predicting Information Behavi…Health literacy and information seeking and sharing during a public health crisis in China (2021)Health literacy and informati…Examining organization‐public relationships in crises: A thematic meta‐analysis of updated literature from 1997 to 2019 (2021)Examining organization‐public…United Airlines crisis from the stakeholder perspective: Exploring customers’ ethical judgment, trust and distrust, and behavioral intentions (2020)United Airlines crisis from t…Social media crisis communication in racially charged crises: Exploring the effects of social media and image restoration strategies (2020)Social media crisis communica…Investigating the Methods and Effectiveness of Crisis Communication (2020)Investigating the Methods and…Information vetting as a key component in social-mediated crisis communication: An exploratory study to examine the initial conceptualization (2020)Information vetting as a key …How publics react to situational and renewing organizational responses across crises: Examining SCCT and DOR in social-mediated crises (2020)How publics react to situatio…Assessing an organizational crisis at the construal level: how psychological distance impacts publics' crisis responses (2020)Assessing an organizational c…Understanding the impacts of issue types and employee–organization relationships on employees’ problem perceptions and communicative behaviors (2019)Understanding the impacts of …How publics’ active and passive communicative behaviors affect their tornado responses: An integration of STOPS and SMCC (2019)How publics’ active and passi…Government public relations when trouble hits: exploring political dispositions, situational variables, and government–public relationships to predict communicative action of publics (2019)Government public relations w…Economics or ethics? Exploring the role of CSR expectations in explaining consumers’ perceptions, motivations, and active communication behaviors about corporate misconduct (2018)Economics or ethics? Explorin…Small Business Crisis Management Strategies (2016)Small Business Crisis Managem…An attributional theory of achievement motivation and emotion. (1985)The Handbook of Crisis Communication (2010)A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)Advances in Consumer Research (2025)The Rhetorical Situation (1968)Choosing the Right Words (1995)Unpacking the halo effect: reputation and crisis management (2006)Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media (2011)An Introduction to Rhetorical Communication (2015)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Agendas, alternatives, and public policies (1984)Framing: Toward Clarification of a Fractured Paradigm (1993)Policy Paradigms, Social Learning, and the State: The Case of Economic Policymaking in Britain (1993)Medical populism and the COVID-19 pandemic (2020)Job demands-resources theory in times of crises: New propositions (2022)Wicked Problems in Public Policy (2022)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Excellence in Public Relations and Communication Management (2013)Social media and disasters: a functional framework for social media use in disaster planning, response, and research (2014)Leadership competencies and the essential role of human resource development in times of crisis: a response to Covid-19 pandemic (2020)Review and analysis of current responses to COVID-19 in Indonesia: Period of January to March 2020 (2020)Advances in Consumer Research (1992)Reputation: realizing value from the corporate image (1996)Communication Yearbook 15. (1993)Risk Communication for Public Health Emergencies (2007)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Social cognitive theory of self-regulation (1991)Classrooms: Goals, structures, and student motivation. (1992)Well-being : the foundations of hedonic psychology (1999)“Too Good to be True!”. The Effectiveness of CSR History in Countering Negative Publicity (2008)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1986An Attributional Theory of Motivation and Emotion4,969 cited
  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 1997Image repair discourse and crisis communication1,401 cited
  • 2005Crisis and Emergency Risk Communication as an Integrative Model1,284 cited
  • 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
  • 2008Crisis exploitation: political and policy impacts of framing contests930 cited
  • 2006Best Practices in Crisis Communication: An Expert Panel Process922 cited
  • 1996Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication707 cited
  • 2006Effective Crisis Communication: Moving From Crisis to Opportunity677 cited
  • 1998An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation661 cited
  • 2012How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model607 cited
  • 2011Problem Solving and Communicative Action: A Situational Theory of Problem Solving

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588 cited
  • 2012Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster576 cited
  • 2010Handbook of Risk and Crisis Communication525 cited
  • Cited by

    • 2020Social media crisis communication in racially charged crises: Exploring the effects of social media and image restoration strategies70 cited
    • 2020Information vetting as a key component in social-mediated crisis communication: An exploratory study to examine the initial conceptualization68 cited
    • 2019Government public relations when trouble hits: exploring political dispositions, situational variables, and government–public relationships to predict communicative action of publics58 cited
    • 2018Economics or ethics? Exploring the role of CSR expectations in explaining consumers’ perceptions, motivations, and active communication behaviors about corporate misconduct56 cited
    • 2019How publics’ active and passive communicative behaviors affect their tornado responses: An integration of STOPS and SMCC49 cited
    • 2021Social media users’ crisis response: A lexical exploration of social media content in an international sport crisis47 cited
    • 2020United Airlines crisis from the stakeholder perspective: Exploring customers’ ethical judgment, trust and distrust, and behavioral intentions46 cited
    • 2020How publics react to situational and renewing organizational responses across crises: Examining SCCT and DOR in social-mediated crises46 cited
    • 2020Investigating the Methods and Effectiveness of Crisis Communication41 cited
    • 2021Predicting Information Behaviors in the COVID-19 Pandemic: Integrating the Role of Emotions and Subjective Norms into the Situational Theory of Problem Solving (STOPS) Framework40 cited
    • 2016Small Business Crisis Management Strategies25 cited
    • 2022The interactive effect of mindfulness and internal listening on internal crisis management and its outcomes: the moderating role of emotional exhaustion24 cited
    • 2021Examining organization‐public relationships in crises: A thematic meta‐analysis of updated literature from 1997 to 201922 cited
    • 2021Health literacy and information seeking and sharing during a public health crisis in China21 cited
    • 2020Assessing an organizational crisis at the construal level: how psychological distance impacts publics' crisis responses20 cited
    • 2019Understanding the impacts of issue types and employee–organization relationships on employees’ problem perceptions and communicative behaviors19 cited