Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector

16 references·14 citing·41 second hop

FromToDepth

this work references cited by second hop

References

1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1998Not So Different After All: A Cross-Discipline View Of Trust10,264 cited
1987Developing Buyer-Seller Relationships9,139 cited
1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
1995TRUST: THE CONNECTING LINK BETWEEN ORGANIZATIONAL THEORY AND PHILOSOPHICAL ETHICS2,310 cited
1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
2004The One Number You Need to Grow2,034 cited
2001The Loyalty Effect1,406 cited
2001Brand trust in the context of consumer loyalty1,340 cited
1997The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development1,340 cited
1985Influences on Exchange Processes: Buyers' Preconceptions of a Seller's Trustworthiness and Bargaining Toughness1,247 cited
2000Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,089 cited

1978Brand Loyalty: Measurement and Management974 cited

Cited by

2020How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust220 cited
2019Effect of customer loyalty program on customer satisfaction and its impact on customer loyalty93 cited
2019What drives experiential loyalty towards the banks? The case of Islamic banks in Indonesia73 cited
2018Towards green experiential loyalty73 cited
2018An exploratory study of how casino dealer communication styles lead to player satisfaction59 cited
2021An Analysis of Customer Satisfaction and Loyalty of Online Transportation System in Pekanbaru, Indonesia47 cited
2023The Unraveling Loyalty Model of Traditional Retail to Suppliers for Business Sustainability in the Digital Transformation Era: Insight from MSMEs in Indonesia36 cited
2022Integrating the Commitment-Trust Theory to Gauge Customers Loyalty in Riding Services33 cited
2021Causal-predictive model of customer lifetime/influence value: mediating roles of memorable experiences and customer engagement in hotels and airlines30 cited
2019Customer attributions of service failure and its impact on commitment in the airline industry: an emerging market perspective25 cited
2019What Drives Experiential Loyalty Intentions?: The Case of Bitcoin Travel25 cited
2021Measuring price fairness and its impact on consumers’ trust and switching intentions in microfinance institutions24 cited
2022Drivers of post-adoption of e-wallet among academics in Palestine: An extension of the expectation confirmation model23 cited
2022Framing Effect, Urutan Informasi dan Keputusan Investasi Deposito Syariah: Studi Eksperimen1 cited