References

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• 1988Prospect theory: An analysis of decision under risk32,475 cited
• 1988On the Evaluation of Structural Equation Models26,139 cited
• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 2001Consumer perceived value: The development of a multiple item scale6,635 cited
• 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
• 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
• 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
• 1994Competing for the Future5,759 cited
• 1991Why we buy what we buy: A theory of consumption values4,924 cited
• 1997Strategic Brand Management: Building, Measuring, and Managing Brand Equity4,788 cited
• 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
• 1997