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Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms
16 references·11 citing·34 second hop
Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms (2016)Internal communication and prosocial serv…Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. (2009)Individual- and organizationa…Transformational Leadership and Job Behaviors: The Mediating Role of Core Job Characteristics (2006)Transformational Leadership a…Method Variance in Organizational Research (2006)Method Variance in Organizati…Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Common Method Variance in IS …Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…Testing Structural Equation Models. (1995)Testing Structural Equation M…Testing Structural Equation Models. (1994)Testing Structural Equation M…The Self-Regulation of Attitudes, Intentions, and Behavior (1992)The Self-Regulation of Attitu…The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The measurement and anteceden…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Role Conflict and Ambiguity in Complex Organizations (1970)Role Conflict and Ambiguity i…Organizational Stress: Studies in Role Conflict and Ambiguity. (1965)Organizational Stress: Studie…Internal corporate social responsibility and customer-oriented organizational citizenship behavior: the mediating roles of job satisfaction, work-family facilitation, life satisfaction, and the moderating role of organizational tenure (2023)Internal corporate social res…Driving Hospitality Frontline Employees’ Boundary-spanning Behaviors: A Social Exchange and Role Theory Perspective (2021)Driving Hospitality Frontline…Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors (2021)Believe to go the extra mile:…Can “bad” stressors spark “good” behaviors in frontline employees? Incorporating motivation and emotion (2020)Can “bad” stressors spark “go…A JD-R perspective for enhancing engagement through empowerment: A study on Indian hotel industry (2020)A JD-R perspective for enhanc…Getting Creative With Resources: How Resilience, Task Interdependence, and Emotion Sharing Mitigate the Damage of Employee Role Ambiguity (2019)Getting Creative With Resourc…Análisis del ranking Great Place to Work y de los premios del Observatorio de Comunicación Interna: prácticas de comunicación interna en empresas españolas (2014-2018) (2019)Análisis del ranking Great Pl…An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry (2018)An empirical investigation of…The impact of virtual mirroring on customer satisfaction (2017)The impact of virtual mirrori…Many Hands Lighter Work? Deciphering the Relationship between Adverse Working Conditions and Organization Citizenship Behaviours in Small and Medium‐sized Enterprises during a Severe Economic Crisis (2017)Many Hands Lighter Work? Deci…Leading by Tweeting (2016)Leading by TweetingStatistical Theories of Mental Test Scores (1969)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Common Method Bias in PLS-SEM (2015)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)The measurement of organizational commitment (1979)Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. (1984)A three-component conceptualization of organizational commitment (1991)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Technostress: negative effect on performance and possible mitigations (2014)Investigating the impact of social media advertising features on customer purchase intention (2018)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Common Method Bias in Regression Models With Linear, Quadratic, and Interaction Effects (2009)From the Editors: Common method variance in international business research (2010)Common methods variance detection in business research (2015)A Path Goal Theory of Leader Effectiveness (1971)Development and validation of work-family conflict and family-work conflict scales. (1996)Meta-Analytic review of leader-member exchange theory: Correlates and construct issues. (1997)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)lavaan : An R Package for Structural Equation Modeling (2012)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)
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References

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1996
The Management of Customer-Contact Service Employees: An Empirical Investigation
1,920 cited
  • 2006Transformational Leadership and Job Behaviors: The Mediating Role of Core Job Characteristics1,618 cited
  • Cited by

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    • 2020A JD-R perspective for enhancing engagement through empowerment: A study on Indian hotel industry51 cited
    • 2019Getting Creative With Resources: How Resilience, Task Interdependence, and Emotion Sharing Mitigate the Damage of Employee Role Ambiguity42 cited
    • 2023Internal corporate social responsibility and customer-oriented organizational citizenship behavior: the mediating roles of job satisfaction, work-family facilitation, life satisfaction, and the moderating role of organizational tenure41 cited
    • 2020Can “bad” stressors spark “good” behaviors in frontline employees? Incorporating motivation and emotion40 cited
    • 2018An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry36 cited
    • 2021Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors29 cited
    • 2021Driving Hospitality Frontline Employees’ Boundary-spanning Behaviors: A Social Exchange and Role Theory Perspective25 cited
    • 2019Análisis del ranking Great Place to Work y de los premios del Observatorio de Comunicación Interna: prácticas de comunicación interna en empresas españolas (2014-2018)15 cited
    • 2016Leading by Tweeting13 cited