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ITIL als Common-Practice-Referenzmodell für das IT-Service-Management — Formale Beurteilung und Implikationen für die Praxis

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References

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2010Itil Implementation: Critical Success Factors A Comparative Case Study Using The Bpc Framework17 cited
2006Operations Management and IS: Using the SCOR-Model to Source Make and Deliver IS Services14 cited
2009A Model of Organizational Politics Impact on Information Systems Success10 cited

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