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.Com Satisfaction and .Com Dissatisfaction: One Or Two Constructs? · Study

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Article.Com Satisfaction and .Com Dissatisfaction: One Or Two Constructs?

Qimei Chen2001

Article2001

.Com Satisfaction and .Com Dissatisfaction: One Or Two Constructs?

Qimei Chen · William D. Wells

24 citations·0/0 files stored·ACR North American Advances

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Customer Service Quality and Loyalty Digital Marketing and Social Media Technology Adoption and User Behaviour

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References

1971The Theory of Buyer Behavior 1987Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis 1999Attitude toward the Site 1977Consumer satisfaction: Concept and measurement 1971Relevancy in the test of motivator-hygiene theory.

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2008The Factors Influencing Chinese Online Shopper's Satisfaction in Web2.0 Era

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1991A framework for comparing customer satisfaction across individuals and product categoriesarticle · 2 shared references 2007Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyaltyarticle · 2 shared references 2004Service quality and marketing performance in business‐to‐business markets: exploring the mediating role of client satisfactionarticle · 2 shared references 2003Consumer satisfaction index: new practice and findingsarticle · 2 shared references 1991A transaction cost approach to consumer dissatisfaction and complaint actions∗article · 2 shared references 1995Customer complaint situations: An equity theory perspectivearticle · 2 shared references

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Year2001

Typearticle

Published2001-01-01

VenueACR North American Advances

ISSN-L0098-9258

Languageen

Citations24

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW2413540979

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