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Designing conceptual model of after-sales services, in companies producing the capital goods, with the idea of value co-creation
16 references·0 citing·45 second hop
Designing conceptual model of after-sales services, in companies producing the capital goods, with the idea of value co-creation (2016)Designing conceptual model of after-sales…Value co‐creation: theoretical approaches and practical implications (2013)Value co‐creation: theoretica…The meanings of co‐creation (2013)The meanings of co‐creationManaging your co‐creation mix: co‐creation ventures in distinctive contexts (2013)Managing your co‐creation mix…Co‐creating value innovation through resource integration (2010)Co‐creating value innovation …After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both? (2010)After-sales service competiti…Interactions in virtual customer environments: Implications for product support and customer relationship management (2007)Interactions in virtual custo…Configuring the after-sales service supply chain: A multiple case study (2007)Configuring the after-sales s…Co-production and customer loyalty in financial services (2007)Co-production and customer lo…Going beyond the product: Defining, designing, and delivering customer solutions (2006)Going beyond the product: Def…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Value co-production: intellectual origins and implications for practice and research (1999)Value co-production: intellec…Leistungsbündel als Absatzobjekte Ein Ansatz zur Überwindung der Dichotomie von Sach- und Dienstleistungen (1994)Leistungsbündel als Absatzobj…From value chain to value constellation: designing interactive strategy. (1993)From value chain to value con…Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Brand Community (2001)Institutional logics matter when coordinating resource integration (2014)Value co-creation: Concept and contexts of application and study (2015)The role of co-creation experience in forming tourists' revisit intention to home-based accommodation: Extending the theory of planned behavior (2019)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The role of satisfaction and website usability in developing customer loyalty and positive word‐of‐mouth in the e‐banking services (2008)Customer engagement in service (2017)Influencers on Instagram: Antecedents and consequences of opinion leadership (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)An introduction to cybernetics (1956)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures (2010)Strategic management a stakeholder approach (2010)Co-creation and co-destruction: A practice-theory based study of interactive value formation (2011)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Service-dominant logic: continuing the evolution (2007)Value co-creation and customer loyalty (2015)Augmented reality, virtual reality and 3D printing for the co-creation of value for the visitor experience at cultural heritage places (2017)Technology Readiness Index (Tri) (2000)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Understanding Service Convenience (2002)Satisfaction: a behavioral perspective on the consumer (2010)On the Evaluation of Structural Equation Models (1988)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Managing the co-creation of value (2007)Customer Engagement (2011)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)On value and value co-creation: A service systems and service logic perspective (2008)
this work references cited by second hop

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 1993From value chain to value constellation: designing interactive strategy.2,050 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 1999Value co-production: intellectual origins and implications for practice and research934 cited
  • 2007Co-production and customer loyalty in financial services918 cited
  • 2007Interactions in virtual customer environments: Implications for product support and customer relationship management687 cited
  • 2013The meanings of co‐creation439 cited
  • 2013Value co‐creation: theoretical approaches and practical implications421 cited
  • 2006Going beyond the product: Defining, designing, and delivering customer solutions266 cited
  • 1994Leistungsbündel als Absatzobjekte Ein Ansatz zur Überwindung der Dichotomie von Sach- und Dienstleistungen221 cited
  • 2013Managing your co‐creation mix: co‐creation ventures in distinctive contexts195 cited
  • 2007Configuring the after-sales service supply chain: A multiple case study179 cited

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2010
Co‐creating value innovation through resource integration
151 cited
  • 2010After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?149 cited
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