this work references cited by second hopReferences
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 1996The Behavioral Consequences of Service Quality12,400 cited
- 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
- 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
- 1992A National Customer Satisfaction Barometer: The Swedish Experience5,704 cited
- 1990Zero defections: quality comes to services.5,435 cited
- 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,666 cited
- 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,572 cited
- 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
- 1977Breaking Free from Product Marketing2,056 cited
- 1992A Catastrophe Model for Developing Service Satisfaction Strategies816 cited
- 1966What Is Meant by Services?487 cited
- 2004An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry443 cited
- 2006Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work