References

• 2003Evolving to a New Dominant Logic for Marketing14,777 cited
• 1982Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models12,786 cited
• 1979Review of Psychometric theory (2nd ed.).11,425 cited
• 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.10,957 cited
• 1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation9,145 cited
• 2007Service-dominant logic: continuing the evolution7,615 cited
• 2004Co-creation experiences: The next practice in value creation6,502 cited
• 2000Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions4,907 cited
• 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
• 2011Customer Engagement3,657 cited
• 2000Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis.3,573 cited
• 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
• 2004The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work3,477 cited
• 2010Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value1,381 cited