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The Coffee Shop and Customer Experience
16 references·0 citing·40 second hop
The Coffee Shop and Customer Experience (2014)The Coffee Shop and Customer ExperienceWelcome to the experience economy (2019)Welcome to the experience eco…Collecting and Interpreting Qualitative Materials (2012)Collecting and Interpreting Q…Netnography: Doing Ethnographic Research Online (2010)Netnography: Doing Ethnograph…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…Consumer Perceptions of Iconicity and Indexicality and Their Influence on Assessments of Authentic Market Offerings (2004)Consumer Perceptions of Iconi…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)The Influence of Multiple Sto…The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)The Field behind the Screen: …Experiential Marketing (1999)Experiential MarketingWelcome to the experience economy. (1998)Welcome to the experience eco…Glocalization: Time-Space and Homogeneity-Heterogeneity (1995)Glocalization: Time-Space and…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…Collected Papers of Charles Sanders Peirce. (1934)Collected Papers of Charles S…THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)The Practice of Social Research (1989)Black Feminist Thought: Knowledge, Consciousness, and the Politics of Empowerment. (1992)Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness (2003)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)Understanding Reliability and Validity in Qualitative Research (2015)The Invention of Tradition (1986)The consequences of modernity (1990)Globalisation or ‘glocalisation’? Networks, territories and rescaling (2004)Sense of Place and Sense of Planet (2008)Toward a Global Idea of Race (2010)Distinction: A Social Critique of the Judgement of Taste* (2018)Naturalistic inquiry (1985)Using Online Conversations to Study Word-of-Mouth Communication (2004)Users of the world, unite! The challenges and opportunities of Social Media (2009)Consumer engagement in a virtual brand community: An exploratory analysis (2011)The Discovery of Grounded Theory (2017)An approach to environmental psychology (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Advances in Consumer Research (2025)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Managing the co-creation of value (2007)Co-creation and the new landscapes of design (2008)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Standard Edition of the Complete Psychological Works of Sigmund Freud (1953)Toward a Psychology of Being (1962)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Communication and Control Processes in the Delivery of Service Quality (1988)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Customer experience management: toward implementing an evolving marketing concept (2015)
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References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 2004Co-creation experiences: The next practice in value creation6,671 cited
  • 2012Collecting and Interpreting Qualitative Materials6,006 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,649 cited
  • 2002The Field behind the Screen: Using Netnography for Marketing Research in Online Communities4,008 cited
  • 1995Glocalization: Time-Space and Homogeneity-Heterogeneity3,837 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,274 cited
  • 1999Experiential Marketing3,179 cited
  • 1998Welcome to the experience economy.3,099 cited
  • 2019Welcome to the experience economy2,562 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,281 cited
  • 2007How to Sustain the Customer Experience:2,005 cited
  • 2010Netnography: Doing Ethnographic Research Online1,988 cited
  • 2004Consumer Perceptions of Iconicity and Indexicality and Their Influence on Assessments of Authentic Market Offerings1,237 cited

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  • 1934Collected Papers of Charles Sanders Peirce.1,091 cited
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