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Determinants of Mobile Commerce Customer Loyalty in Malaysia
16 references·16 citing·35 second hopsampled
Determinants of Mobile Commerce Customer Loyalty in Malaysia (2016)Determinants of Mobile Commerce Customer …Structural Equation Modeling With AMOS (2013)Structural Equation Modeling …Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Value-based Adoption of Mobile Internet: An empirical investigation (2005)Value-based Adoption of Mobil…E-S-QUAL (2004)E-S-QUALeTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Online and offline delivery qualities: O2O satisfaction and loyalty through technology acceptance model (2024)Online and offline delivery q…Acceptance of artificial intelligence and its effect on entrepreneurial intention in foreign trade students: a mirror analysis (2024)Acceptance of artificial inte…Contemporary Mobile Commerce: Determinants of Its Adoption (2023)Contemporary Mobile Commerce:…Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction (2022)Mobile commerce applications …Factors influencing re-usage intention of online and mobile grocery shopping amongst young adults in South Africa (2022)Factors influencing re-usage …Factors affecting adoption and use of M-commerce services among the customers in Saudi Arabia (2022)Factors affecting adoption an…Understanding the impact of the relationship quality on customer loyalty: the moderating effect of online service recovery (2021)Understanding the impact of t…Toward the e-loyalty of digital library users: investigating the role of e-service quality and e-trust in digital economy (2021)Toward the e-loyalty of digit…Antecedents of Customer Loyalty at Telecomm Sector (2021)Antecedents of Customer Loyal…The role of customer personality in satisfaction, attitude-to-brand and loyalty in mobile services (2020)The role of customer personal…Influence of customer application experience and value in use on loyalty toward retailers (2020)Influence of customer applica…Analysis of Factors Affecting Customer Trust in Online Hotel Booking Website Usage (2020)Analysis of Factors Affecting…The Relationship Between Customer Engagement, Satisfaction, and Loyalty (2019)The Relationship Between Cust…Customer Satisfaction with Online Food Ordering Portals in Qatar (2019)Customer Satisfaction with On…Business strategy for environmental social governance practices: evidence from telecommunication companies in Malaysia (2019)Business strategy for environ…Determinants of Customer Loyalty: A Review and Future Directions (2018)Determinants of Customer Loya…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Customer Experience Throughout the Customer Journey (2016)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Framing of Decisions and the Psychology of Choice (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Measuring exposure to bullying and harassment at work: Validity, factor structure and psychometric properties of the Negative Acts Questionnaire-Revised (2009)Teacher self-efficacy and teacher burnout: A study of relations (2009)Technostress: Technological Antecedents and Implications1 (2011)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 2004E-S-QUAL3,962 cited
  • 2013Structural Equation Modeling With AMOS3,959 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 2005Value-based Adoption of Mobile Internet: An empirical investigation2,084 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 2006

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Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
1,996 cited

Cited by

  • 2020The role of customer personality in satisfaction, attitude-to-brand and loyalty in mobile services92 cited
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  • 2021Antecedents of Customer Loyalty at Telecomm Sector80 cited
  • 2021Toward the e-loyalty of digital library users: investigating the role of e-service quality and e-trust in digital economy63 cited
  • 2018Determinants of Customer Loyalty: A Review and Future Directions62 cited
  • 2019Business strategy for environmental social governance practices: evidence from telecommunication companies in Malaysia43 cited
  • 2019The Relationship Between Customer Engagement, Satisfaction, and Loyalty40 cited
  • 2023Contemporary Mobile Commerce: Determinants of Its Adoption37 cited
  • 2019Customer Satisfaction with Online Food Ordering Portals in Qatar37 cited
  • 2020Analysis of Factors Affecting Customer Trust in Online Hotel Booking Website Usage31 cited
  • 2022Factors influencing re-usage intention of online and mobile grocery shopping amongst young adults in South Africa28 cited
  • 2021Understanding the impact of the relationship quality on customer loyalty: the moderating effect of online service recovery28 cited
  • 2022Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction28 cited
  • 2024Acceptance of artificial intelligence and its effect on entrepreneurial intention in foreign trade students: a mirror analysis25 cited
  • 2024Online and offline delivery qualities: O2O satisfaction and loyalty through technology acceptance model25 cited
  • 2022Factors affecting adoption and use of M-commerce services among the customers in Saudi Arabia20 cited