Cited by

• 2019Taking stock of consumer returns: A review and classification of the literature161 cited
• 2023Gains and Losses of Key Opinion Leaders’ Product Promotion in Livestream E-commerce143 cited
• 2020Forays into omnichannel: An online retailer’s strategies for managing product returns131 cited
• 2018Pricing and quality competition in a brand-differentiated supply chain127 cited
• 2021Optimal Trade‐in Return Policies: Is it Wise to be Generous?125 cited
• 2021Product returns management: a comprehensive review and future research agenda122 cited
• 2019Omnichannel retailers’ return policy strategies in the presence of competition121 cited
• 2021When and how should a retailer use third-party platform channels? The Impact of spillover effects118 cited
• 2018Dual-channel warehouse and inventory management with stochastic demand97 cited
• 2019Investigating the influential factors of return channel loyalty in omni-channel retailing97 cited
• 2021Offering return-freight insurance or not: Strategic analysis of an e-seller's decisions95 cited
• 2021Marketplace or reseller? Platform strategy in the presence of customer returns94 cited
• 2018Money-back guarantee and personalized pricing in a Stackelberg manufacturer's dual-channel supply chain92 cited
• 2019O2O results in traffic congestion reduction and sustainability improvement: Analysis of “Online-to-Store” channel and uniform pricing strategy88 cited
• 2021Understanding product returns: A systematic literature review using machine learning and bibliometric analysis84 cited
• 2019When should the offline retailer implement price matching?82 cited