SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer service innovations in the Indian hospitality industry
16 references·6 citing·42 second hop
Customer service innovations in the Indian hospitality industry (2016)Customer service innovations in the India…Welcome to the experience economy (2019)Welcome to the experience eco…An exploratory study of competencies required to co‐create memorable customer experiences in the hospitality industry (2013)An exploratory study of compe…The Experience Economy (2012)The Experience EconomyAn epistemological view of consumer experiences (2010)An epistemological view of co…A review of innovation research in tourism (2009)A review of innovation resear…Measuring Experience Economy Concepts: Tourism Applications (2007)Measuring Experience Economy …Managing employee empowerment in luxury hotels in Europe (2007)Managing employee empowerment…Identifying the Dimensions of the Experience Construct (2007)Identifying the Dimensions of…From Service to Experience: Understanding and Defining the Hospitality Business (2007)From Service to Experience: U…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…Service innovation and customer choices in the hospitality industry (2005)Service innovation and custom…Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors (2004)Ability of Experience Design …To Do or to Have? That Is the Question. (2003)To Do or to Have? That Is the…The Theory of Economic Development (2003)The Theory of Economic Develo…Experiential marketing : how to get customers to sense, feel, think, act, and relate to your company and brands (1999)Experiential marketing : how …Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Product Innovation and Customer Experience: Catalysts for Enhancing Satisfaction in Quick Service Restaurants (2024)Product Innovation and Custom…Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews (2023)Consumers' affective needs ma…Exploring the Impact of Digital Transformation on Business Operations and Customer Experience (2022)Exploring the Impact of Digit…Service innovation in the hotel industry: the dynamic capabilities view (2021)Service innovation in the hot…Adoption of Digital Innovation — Formulating Adopter Categories and Levels of Adoption in a Digital Sphere in an Emerging Economy (2020)Adoption of Digital Innovatio…The impact of strategic quality orientation on innovation capabilities and sustainable business growth (2018)The impact of strategic quali…Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Alternative Ways of Assessing Model Fit (1992)Customer experience management: a critical review of an emerging idea (2010)The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction (2017)Firm Resources and Sustained Competitive Advantage (1991)Evolving to a New Dominant Logic for Marketing (2003)Firm resources and sustained competitive advantage (2004)Managing the co-creation of value (2007)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest, and the Business Cycle (1934)Technological paradigms and technological trajectories (1982)The Managed Heart: Commercialization of Human Feeling (1984)Conceptualising technology enhanced destination experiences (2012)Social media as a destination marketing tool: its use by national tourism organisations (2012)Smart tourism destinations: ecosystems for tourism destination competitiveness (2016)A theory of human motivation. (1943)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)Prosocial Spending and Well-Being: Cross-Cultural Evidence for a Psychological Universal (2010)The development of the five mini-theories of self-determination theory: an historical overview, emerging trends, and future directions (2010)The relationship between materialism and personal well-being: A meta-analysis. (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2009)Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2009)Development of a Scale to Measure Memorable Tourism Experiences (2010)Dynamic capabilities and strategic management (1997)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Customer experience management: toward implementing an evolving marketing concept (2015)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Engagement (2011)The theme park experience: An analysis of pleasure, arousal and satisfaction (2004)Understanding retail branding: conceptual insights and research priorities (2004)A descriptive model of the consumer co-production process (2007)
this work references cited by second hop

References

  • 2003The Theory of Economic Development22,513 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 2019Welcome to the experience economy2,562 cited
  • 2012The Experience Economy1,886 cited
  • 2007Measuring Experience Economy Concepts: Tourism Applications1,838 cited
  • 2006Competing through service: Insights from service-dominant logic1,704 cited
  • 2009A review of innovation research in tourism1,589 cited
  • 1999Experiential marketing : how to get customers to sense, feel, think, act, and relate to your company and brands1,204 cited
  • 2003To Do or to Have? That Is the Question.1,197 cited
  • 2004Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors660 cited
  • 2010An epistemological view of consumer experiences571 cited
  • 2007From Service to Experience: Understanding and Defining the Hospitality Business352 cited
  • 2005Service innovation and customer choices in the hospitality industry345 cited
  • 2013An exploratory study of competencies required to co‐create memorable customer experiences in the hospitality industry242 cited
  • 2007Identifying the Dimensions of the Experience Construct

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

141 cited
  • 2007Managing employee empowerment in luxury hotels in Europe111 cited
  • Cited by

    • 2018The impact of strategic quality orientation on innovation capabilities and sustainable business growth47 cited
    • 2023Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews36 cited
    • 2021Service innovation in the hotel industry: the dynamic capabilities view22 cited
    • 2024Product Innovation and Customer Experience: Catalysts for Enhancing Satisfaction in Quick Service Restaurants16 cited
    • 2022Exploring the Impact of Digital Transformation on Business Operations and Customer Experience14 cited
    • 2020Adoption of Digital Innovation — Formulating Adopter Categories and Levels of Adoption in a Digital Sphere in an Emerging Economy8 cited