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Leveraging employee emotional intelligence in casino profitability
16 references·1 citing·37 second hop
Leveraging employee emotional intelligence in casino profitability (2016)Leveraging employee emotional intelligenc…What is Emotional Intelligence? (2015)What is Emotional Intelligenc…Why does self-reported emotional intelligence predict job performance? A meta-analytic investigation of mixed EI. (2014)Why does self-reported emotio…WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)WHEN "THE SHOW MUST GO ON": S…The Loyalty Effect (2001)The Loyalty EffectEmotional intelligence as a standard intelligence. (2001)Emotional intelligence as a s…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Working with Emotional Intelligence (1999)Working with Emotional Intell…Emotion-based choice. (1999)Emotion-based choice.Emotional development and emotional intelligence: Educational implications. (1997)Emotional development and emo…Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)Going to Extremes: Managing S…Emotional Intelligence: Why It Can Matter More Than IQ (1995)Emotional Intelligence: Why I…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Emotional Labor in Service Roles: The Influence of Identity (1993)Emotional Labor in Service Ro…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The South Oaks Gambling Screen (SOGS): a new instrument for the identification of pathological gamblers (1987)The South Oaks Gambling Scree…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Transformative service research and COVID-19 (2021)Transformative service resear…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Quality, satisfaction and behavioral intentions (2000)The Presentation of Self in Everyday Life. (1956)Stress, appraisal, and coping (1985)Stress: Appraisal and Coping (2013)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. (1998)The dimensionality and antecedents of emotional labor strategies (2004)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)On the costs and benefits of emotional labor: A meta-analysis of three decades of research. (2011)Comprehensive Textbook of Psychiatry (1968)Testing a tripartite model: I. Evaluating the convergent and discriminant validity of anxiety and depression symptom scales. (1995)Preliminary validation of the Yale Food Addiction Scale (2008)Internet Addiction: A Systematic Review of Epidemiological Research for the Last Decade (2014)The effects of leader and follower emotional intelligence on performance and attitude (2002)TARGET ARTICLES: "Emotional Intelligence: Theory, Findings, and Implications" (2004)The Bar-On model of emotional-social intelligence (ESI). (2006)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)Development and validation of a measure of emotional intelligence (1998)Focus on Formative Feedback (2008)The Prosocial Classroom: Teacher Social and Emotional Competence in Relation to Student and Classroom Outcomes (2008)
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794 cited
  • 2014Why does self-reported emotional intelligence predict job performance? A meta-analytic investigation of mixed EI.462 cited
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    • 2021Transformative service research and COVID-1955 cited