SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Pengaruh Kualitas Pelayanan Islami Terhadap Kepuasan dan Loyalitas Nasabah Bank BRI Syariah Surabaya
16 references·2 citing·39 second hop
Pengaruh Kualitas Pelayanan Islami Terhadap Kepuasan dan Loyalitas Nasabah Bank BRI Syariah Surabaya (2015)Pengaruh Kualitas Pelayanan Islami Terhad…Structural Equation Modeling Metode Alternatif dengan Partial Least Squares (PLS) (2016)Structural Equation Modeling …METODE PENELITIAN KUANTITATIF KUALITATIF DAN R &D (2012)METODE PENELITIAN KUANTITATIF…Pengaruh Kepuasan dan Kepercayaan Konsumen terhadap Loyalitas: Studi Tentang Peran Mediasi Switching Costs (2011)Pengaruh Kepuasan dan Keperca…Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan (2011)Impact of Customer Satisfacti…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Customers Satisfaction in Malaysian Islamic Banking (2009)Customers Satisfaction in Mal…Manajemen Pemasaran, Edisi Ketiga Belas Jilid 2 (2007)Manajemen Pemasaran, Edisi Ke…Prinsip-prinsip Total Quality Service (TQS) (2005)Prinsip-prinsip Total Quality…International Marketing Ethics from an Islamic Perspective: A Value-Maximization Approach (2001)International Marketing Ethic…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Consumer Behavior: Perilaku Konsumen dan Strategi Pemasaran (1999)Consumer Behavior: Perilaku K…The influence of salesperson selling behaviors on customer satisfaction with products (1997)The influence of salesperson …Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectCustomer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Influence of Religiosity and Local Philosophy on Nurse Performance: A Case Study of Government Hospital (2021)The Influence of Religiosity …Pengaruh Kualitas Layanan dan Kualitas Produk Terhadap Kepuasan Nasabah Bank (2020)Pengaruh Kualitas Layanan dan…A theory of justice original editionThe Cultural Diversity of Western Conceptions of Management (1983)Social Responsibility, Ethics, and Marketing Strategy: Closing the Gap between Concept and Application (1987)On Islamic branding: brands as good deeds (2010)The impact of destination attributes on Muslim tourist's choice (2010)Organizational Justice and Job Outcomes: Moderating Role of Islamic Work Ethic (2013)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)The impact of brand trust and satisfaction on retailer repurchase intentions (2006)Customer orientation, relationship quality, and relational benefits to the firm (2007)Antecedents and consequences of adaptive selling confidence and behavior: a dyadic analysis of salespeople and their customers (2009)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Pengembangan Bahan Ajar Menggunakan Aplikasi Kvisoft Flipbook Maker Materi Himpunan (2018)Pengaruh Literasi Keuangan Terhadap Perilaku Pengelolaan Keuangan Mahasiswa (2019)Pembelajaran Daring Sebagai Upaya Study From Home (SFH) Selama Pandemi Covid 19 (2020)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)PENGARUH KNOWLEDGE MANAGEMENT TERHADAP KINERJA ORGANISASI DIMEDIASI INOVASI DI ORGANISASI PENELITIAN PEMERINTAH (2017)Good Corporate Governance, Corporate Social Responsibility, Firm Value, and Financial Performance as Moderating Variable (2019)The Role of Purchasing Decisions Mediating Product Quality, Price Perception, and Brand Image on Customer Satisfaction of Kopi Janji Jiwa (2021)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2012METODE PENELITIAN KUANTITATIF KUALITATIF DAN R &D3,218 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 1997The influence of salesperson selling behaviors on customer satisfaction with products371 cited
  • 2001International Marketing Ethics from an Islamic Perspective: A Value-Maximization Approach302 cited
  • 2016Structural Equation Modeling Metode Alternatif dengan Partial Least Squares (PLS)248 cited
  • 2011Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan246 cited
  • 1999Consumer Behavior: Perilaku Konsumen dan Strategi Pemasaran201 cited
  • 2007Manajemen Pemasaran, Edisi Ketiga Belas Jilid 2148 cited
  • 2009Customers Satisfaction in Malaysian Islamic Banking106 cited
  • 2005Prinsip-prinsip Total Quality Service (TQS)

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

105 cited
  • 2011Pengaruh Kepuasan dan Kepercayaan Konsumen terhadap Loyalitas: Studi Tentang Peran Mediasi Switching Costs57 cited
  • Cited by

    • 2020Pengaruh Kualitas Layanan dan Kualitas Produk Terhadap Kepuasan Nasabah Bank30 cited
    • 2021The Influence of Religiosity and Local Philosophy on Nurse Performance: A Case Study of Government Hospital1 cited