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Street-level bureaucrats as strategy shapers in social and health service delivery: Empirical evidence from six countries
16 references·6 citing·40 second hop
Street-level bureaucrats as strategy shapers in social and health service delivery: Empirical evidence from six countries (2016)Street-level bureaucrats as strategy shap…Academy of Management Journal (2013)Academy of Management JournalA New Theory for Public Service Management? 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(1991)Collaborative Innovation: A Viable Alternative to Market Competition and Organizational Entrepreneurship (2013)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)A Ladder Of Citizen Participation (1969)Building Theories from Case Study Research (1989)Bowling alone: the collapse and revival of American community (2000)Transforming the Public Sector Into an Arena for Co-Creation: Barriers, Drivers, Benefits, and Ways Forward (2016)Varieties of Participation in Public Services: The Who, When, and What of Coproduction (2017)An Evolutionary Theory of Economic Change. 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References

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  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2003Open Innovation: The New Imperative for Creating and Profiting from Technology9,367 cited
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  • 2013Academy of Management Journal4,798 cited
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  • 1980Street-Level Bureaucracy: The Dilemmas of the Individual in Public Service2,147 cited
  • 2006The New Public Governance? 12,039 cited
  • 2007Beyond Engagement and Participation: User and Community Coproduction of Public Services1,978 cited
  • 2011Public management reform : a comparative analysis - new public management, governance, and the Neo-Weberian State1,736 cited
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  • 1993Knowledge for Action: A Guide to Overcoming Barriers to Organizational Change1,197 cited
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  • 2001THE UNCERTAIN RELEVANCE OF NEWNESS: ORGANIZATIONAL LEARNING AND KNOWLEDGE FLOWS.

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840 cited
  • 2000Constructing Organizations: The Example of Public Sector Reform831 cited
  • Cited by

    • 2021A community of practice approach to enhancing academic integrity policy translation: a case study31 cited
    • 2021Central‐local tensions in the decentralization of social policies: Street‐level bureaucrats and social practices in the Netherlands23 cited
    • 2024Street-level bureaucrats as policymakers in the implementation of information system in social services19 cited
    • 2020Citizen‐agency versus state‐agency at the frontline in prisons and probation services: A systematic literature review15 cited
    • 2021Beyond the Front-Line: the Coping Strategies and Discretion of Lithuanian Street-Level Bureaucracy During COVID-1914 cited
    • 2025Understanding clerical decisions in granting social assistance: Insights from national social security officials in Brazil5 cited